I contacted vox telecommunications on 10 October requesting a cancelation of my month to month fibre contract. I requested a downgrade from a 100 meg line to 25 meg line and I indicated that I was moving to a new home approximately 50 metres from my old home. Vox employees decided they needed 50 days notice and indicated they will cancel my contract on 30 November 2022 and they will downgrade me to a 25 meg line at my new place but charge me for both lines.
Today i tried calling them. I was on hold for 5 minutes and I decided not to hold on any further. I then tried to call again and this time around I was on hold for 15 minutes before someone answered. I was told that the 100 meg line is still active. They refuse to cancel it immediately. I requested to speak to a manager but I was placed on hold for 39 minutes. I eventually dropped the call as I realised the manager was trying his level best not to assist me.
It appears that Vox customer service has dropped drastically. Please be wary when chosing them as a service provider.
Today i tried calling them. I was on hold for 5 minutes and I decided not to hold on any further. I then tried to call again and this time around I was on hold for 15 minutes before someone answered. I was told that the 100 meg line is still active. They refuse to cancel it immediately. I requested to speak to a manager but I was placed on hold for 39 minutes. I eventually dropped the call as I realised the manager was trying his level best not to assist me.
It appears that Vox customer service has dropped drastically. Please be wary when chosing them as a service provider.
