Vox SIP Phone Troubles

[Dawni]

Is anyone else having trouble with the DTMF function on their Vox Sip Phone (that's when you phone a call center and select an option to be directed to the correct department)? Mine regularly just stops working and then I'm on the phone to Vox support for ages with several calls back and forth to get it fixed. I can't do this anymore!!!
I've had 4 bases swapped out and 1 handset replaced in under 2 years :wtf:

Seriously going to have to consider an alternative service provider.

 

[cobusv]

Send a PM to Voxy

 

[Dawni]

Thanks.

 

[WhichVoIP]

If you can log into the device, go to your DTMF settings and change the option - see how far that gets you.

 

[Dawni]

Vox technicians have tried that several times remotely but none of the settings work.
But thanks.

 

[nslalu]

change to sip info header if you using a yealink w52p notting is wrong with the phone or base or use the latest F/W if it is a Yealink . We have encountered this issue many time over but have resolved it.