So since November I have had a buffering problems while trying to live stream TV and sport on Vox.
Every day I get calls from various people at Vox, spinning another version of the problem. Yesterday they asked for trace routes of ISP's that my provider said works using the product.
This is what Vox replied today. They keep using the break in the under sea cable as the reason they Vox cannot resolve the problem. My problems began in November, when the under sea cable was not broken.
-------- Original Message --------
Subject: Re: traceroute
On 2020-02-13 12:40, Pierre Linford wrote:
> Good Day
>
> Please see below traceroute done from the router
>
> This is about 30ms more than the other ISP
>
> Usually our ping to international sites is 170ms
>
> But due to the fibre break the ping is higher
>
> I spoke to my routing department and they advised we will only be able
> to do further investigation once the fibre break has been resolved
> then we will be able to see if there is any other issues that we can
> pick up.
In other words they cannot even ensure that they will be able to fix the problem after the cable has been repaired. They will not release my line without me paying a claw back fee of R2775.
This is what my provider replied to there feeble excuse.
Those 30+ pings are causing all the buffering, in all fairness let the
customer move to another isp and release he's line as the cable fix
won't be happening anytime soon and other ISPs have moved international
traffic to cater for good pings, as afrihost main customers are gamers
so they will be getting much better pings, instead of trying to fix the
problem when the cable gets fixed the customer cannot watch any TV
service so we suggest release the line and all will be sorted and you
won't ever have to de with this situation again.
Even cisp produced much better pings then Vox.
Regards
Support Team
Every day I get calls from various people at Vox, spinning another version of the problem. Yesterday they asked for trace routes of ISP's that my provider said works using the product.
This is what Vox replied today. They keep using the break in the under sea cable as the reason they Vox cannot resolve the problem. My problems began in November, when the under sea cable was not broken.
-------- Original Message --------
Subject: Re: traceroute
On 2020-02-13 12:40, Pierre Linford wrote:
> Good Day
>
> Please see below traceroute done from the router
>
> This is about 30ms more than the other ISP
>
> Usually our ping to international sites is 170ms
>
> But due to the fibre break the ping is higher
>
> I spoke to my routing department and they advised we will only be able
> to do further investigation once the fibre break has been resolved
> then we will be able to see if there is any other issues that we can
> pick up.
In other words they cannot even ensure that they will be able to fix the problem after the cable has been repaired. They will not release my line without me paying a claw back fee of R2775.
This is what my provider replied to there feeble excuse.
Those 30+ pings are causing all the buffering, in all fairness let the
customer move to another isp and release he's line as the cable fix
won't be happening anytime soon and other ISPs have moved international
traffic to cater for good pings, as afrihost main customers are gamers
so they will be getting much better pings, instead of trying to fix the
problem when the cable gets fixed the customer cannot watch any TV
service so we suggest release the line and all will be sorted and you
won't ever have to de with this situation again.
Even cisp produced much better pings then Vox.
Regards
Support Team
