Vox voip service a nightmare

F

flaker007

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Sep 13, 2019
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It's been months ----they tell me it's sorted----no vox it's not sorted ---simply worse than before....How did i find myself in your clutches?

Please for heavens sake sort my problems---u should have a file on me now
 
i dial from my handset---the other party answers---they hear me & i don't hear them----Vox first said that i needed to get a new handset as the handset was faulty---they were wrong because i had 2 separate handsets in 2 different rooms & when they misbehave they both do at the same time??????? So it's not the handset----it's most likely the base station (my guess)...Come on Vox sort out this problem OR tell me u fail.
 
flaker007 said:
i dial from my handset---the other party answers---they hear me & i don't hear them----Vox first said that i needed to get a new handset as the handset was faulty---they were wrong because i had 2 separate handsets in 2 different rooms & when they misbehave they both do at the same time??????? So it's not the handset----it's most likely the base station (my guess)...Come on Vox sort out this problem OR tell me u fail.
Click to expand...
Taking a stab here. Voice is a UDP protocol. A stream in each direction. Your cannot hear them at all or broken up speech?

Broken up speech = line saturation
No speech = you checked your firewall as UDP pics a random non privileged port after control channel sets this up

I assume Vox walked you through this. Any changes to your router/firewall config?
 
Vox personnel have been here & done their checks---unfortunately when they last called everything was working fine. By the evening it was down again. What i have realised is that i need to do a re-boot for it to start working. Then i make a call only to realise it's down again. it's not broken speech----can't hear them at all
 
flaker007 said:
Vox personnel have been here & done their checks---unfortunately when they last called everything was working fine. By the evening it was down again. What i have realised is that i need to do a re-boot for it to start working. Then i make a call only to realise it's down again. it's not broken speech----can't hear them at all
Click to expand...
This sounds like a NAT issue on your router, not on the SIP account.

Make sure SIP ALG is disabled on the router, from you explanation it seems like the RTP stream coming back to you does not get to the correct IP
 
Just spoken to Axess--they say that on my Tenda AC1200 router there is no ALG sip & advise that i get hold of VOX to tell them to change the transport whatever that means------but i would think they would have tried that ,being to my premises 3 x (2 different technicians) -----However i'll try again
 
flaker007 said:
Just spoken to Axess--they say that on my Tenda AC1200 router there is no ALG sip & advise that i get hold of VOX to tell them to change the transport whatever that means------but i would think they would have tried that ,being to my premises 3 x (2 different technicians) -----However i'll try again
Click to expand...
100% NAT causing this. Change the router
 
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