Vox / Vumatel Installation

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Aharon

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Hi

I am in the ranburg (bromhof) area. How long do vox generally take after placing your order to do the installation. What exactly is the process?

Thanks
Aharon
 
I had my Vuma fibre installed on Thursday 1st Nov.

I placed order formally with Vox on Friday 2nd Nov.

The order went through the system and was approved on Friday 9th Nov.

I got a call from Vox on Monday 12th Nov to offer me a connection date of Friday 16th

So about 2 weeks all told.

Vox are a lot more customer-friendly than Vumatel and kept me in the loop all the way.
 
Wow, why did it take Vox so long to activate your account? My fibre line was installed, on the same day, I put in my Cool Ideas application, it was approved and activated 15minutes later.
 
DERoestorf said:
Wow, why did it take Vox so long to activate your account? My fibre line was installed, on the same day, I put in my Cool Ideas application, it was approved and activated 15minutes later.
Click to expand...

I have no idea.
But after the Vumatel debacle of unanswered emails and general zero communications, Vox seemed like a breath of fresh air.
Possibly it had something to do with Vumatel having no idea what they are doing and keeping the ISP also completely out of the loop.
 
I was also with cool ideas. Are you on the trenched network?

On my side, they came to install the line. that took about 2 hours to do, after that, I plugged my PC into the router, with Vuma there, logged into the website they gave me, placed my order on the vumatel portal, and 15minutes later line was activated.

Now given this was 3 years ago, but one would expect things to get faster, not slower
 
DERoestorf said:
I was also with cool ideas. Are you on the trenched network?

On my side, they came to install the line. that took about 2 hours to do, after that, I plugged my PC into the router, with Vuma there, logged into the website they gave me, placed my order on the vumatel portal, and 15minutes later line was activated.

Now given this was 3 years ago, but one would expect things to get faster, not slower
Click to expand...

I think things have gotten a bit farked-up at Vumatel since then to be honest.
 
Vox are saying 4-6 weeks from order date, which is long, hence the question
 
Vuma has a huge backlog at the moment. They've just finished trenching here and there's a big waiting list they still have to clear after putting in the fibre. So probably give it a few months.
 
All well for the installation when the line goes down what is the time to get it repaired? I will not change from adsl as i need my line to be up, and i do not have problems it is always up and running.
 
Vumatel dug up our pavements and attached wall boxes, all houses except for mine. I am on a corner

The MWEB installer tells me the pole to house distance is too great (over 30m) and a wall box should have been installed. There is a 20m tree in the way

Had the wall box been fitted (as I asked) it is a 7m tubed distance to the house wall, and I have an electrician to tube it for me, with a draw wire

MWEB estimate R4000 to tube from this outside pole to the house and will have to dig up 30m of paving

Vumatel say their way is the only way, it must be aerial, even if there is tree in the way

Friend in Bergvliet has a 30 aerial cable. It failed within a week and it took 3 weeks to have it fixed. No compensation or credit from MWEB. Each blame the other

Is there any way out of this shambles?
 
chrisc said:
Vumatel dug up our pavements and attached wall boxes, all houses except for mine. I am on a corner

The MWEB installer tells me the pole to house distance is too great (over 30m) and a wall box should have been installed. There is a 20m tree in the way

Had the wall box been fitted (as I asked) it is a 7m tubed distance to the house wall, and I have an electrician to tube it for me, with a draw wire

MWEB estimate R4000 to tube from this outside pole to the house and will have to dig up 30m of paving

Vumatel say their way is the only way, it must be aerial, even if there is tree in the way

Friend in Bergvliet has a 30 aerial cable. It failed within a week and it took 3 weeks to have it fixed. No compensation or credit from MWEB. Each blame the other

Is there any way out of this shambles?
Click to expand...
Vumatel is starting to do a kak job. Everywhere they are supposed to put boxes next to the gate and even mark it as such before they start. This is where all the infrastructure usually is and we already have a pipe for the gate motor. When it came to our street they ignored the planning and put a shared access point at one house with the box next to their gate and ours right next to that and all other houses following. Now everyone's access box is in a corner the furthest it could possibly be from where they'll be using it.

I suggest you just to it all yourself.
 
The pipes with a draw wires is already in place. My neighbour and I had it done in advance. The neighbour had his wall box installed in exactly the correct place. When it came to mine, the FTTH installers had already prepared a trench and inserted a pipe, but the foreman made them pull it out as it was not on the drawing. Instead they fitted a a box to the pole, behind a huge tree. When I asked how the fibre was going to reach the house, he shrugged and said he had more important things to do. He said a route plan would be figured out by an installer
 
Just a heads-up for anyone else just starting out on Vox:

Their technical expertise is great and their general customer service good.

Just watch out for their accounts department - they seem to think it's OK to randomly raid your bank account once you're signed up with them.

I hope to sort this out today, but if their incompetence in this department doesn't improve, I'm moving ISP immediately.
 
Mine took about less than a week. for application, approval vumatel installation and vox. The Mikrotik router took about two days
 
Aquila ka Hecate said:
Just a heads-up for anyone else just starting out on Vox:

Their technical expertise is great and their general customer service good.

Just watch out for their accounts department - they seem to think it's OK to randomly raid your bank account once you're signed up with them.

I hope to sort this out today, but if their incompetence in this department doesn't improve, I'm moving ISP immediately.
Click to expand...
ummmm u know u can change your payment? instead of putting debits. I never put debits on anything. i prefer paying myself manually.
 
ngoni615 said:
ummmm u know u can change your payment? instead of putting debits. I never put debits on anything. i prefer paying myself manually.
Click to expand...
Yes, I insisted on no debit order.
They took a while to comprehend this, though. Hence the complaint.
 
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