I've got an invoice - just no photographic proof of any of the gantries I'm alleged to have passed under.
I've raised this issue on hellopeter and sent a mail to
[email protected] requesting that they provide me with proof.
According to their T&Cs doc they need to respond to any query within 24 hours with a reference number - time will tell if they actually get back to me or not.
I also received a invoice a while back, and sent a mail to
[email protected]. No response.
Today I received more invoices.. So I sent them a follow up mail. Hoping for a response
On Jan 29, 2014 7:54 PM, "*****" <*Mail Removed*> wrote:
To whom it may concern,
Please would you be so kind as to at least acknowledge receipt of my previous mail, this would be considered simple courtesy, or common decency. (Mail below)
As of today I have heard nothing back from anyone at your offices.
The closest thing to correspondence that I have had would be more threatening sms's and another invoice for nearly R2000?!
That is simply daylight robbery considering the length of time this system has been in operation. Once again, your "grace period" for "discounts" has expired.
Also, as we all know what a society we live in, rife with corruption, crime, theft and fraud, please would you be so kind as to remove my ID Number from a document that could very easily be intercepted and used for nefarious purposes.
I will begrudgingly pay my bill at the discounted rates, if you can somehow pull off a miracle and get the invoices along with supporting pictures, and itemized entries to me in time. I am sorry, but why should I pay 2000 rand a month to sit on the "freeways" for 4 hours every day just to get to work and back every day. The alternate routes that where promised are also in a shoddy state and overused as normal citizens try and get away from your exorbitant rates, so citizens are backed into a corner, forced to make the choice of the lesser of two evils... "Welcome to the Democratic Republic of South Africa, please be so kind as to take your pick of bad or worse.... No there is no nice option, and no there is nothing you can do about it"
Would it not be convenient if every company could have laws changed and amended to suite the way "they" choose to do business. It must be good to have friends in high places.
I did however, to your compliment, receive "one" set of gantry photo's in the last invoice. However, my problem with them is, the quality of those photo's is terrible, I cannot even make out (even at a guess) what the registration number on that vehicle is, let alone even see the colour of the vehicle, nor see the driver. Now, to carry on from my original mail, how can you assure me that that is indeed my vehicle that you want to bill me these exorbitant amounts for? I would like to verify I am being charged the correct amounts, as well as not being charged for someone else’s vehicle. The stories are rampant of people this is happening to. I cannot simply cannot in good conscious just pay this very high amount simply because I was asked to, if I am unable to verify the charges. I don't have that kind of money to just waste without proof, and I don't think many people, except for a "very" select few, can actually afford this.
Here I am once again, appealing to you for assistance on how to alleviate this painful process, and your assistance or advice would be greatly appreciated.
In closing, something to think about.
During the apartheid era, the ANC and Umkhonto we Sizwe was classed as terrorist organizations, because the minority where oppressing the majority. Today the leaders of the ANC and Umkhonto we Sizwe are revered as heroes. We are seeing very similar sentiments in the news and from the people of this country. The players have changed, but the game remains the same. Let us hope that it does not escalate to similar proportions. The three threats on your company during the last week are evidence that those sentiments are growing. While I do not condone nor promote that kind of behaviour, if you think about, you can begin to understand where some people are coming from.
Kind Regards
*Name Removed*
On 1/25/2014 8:06 PM, *Name Removed* wrote:
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> To whom it may concern.
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> Please be advised that I today (25 Jan 2014) received my first invoice from you.
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> The period stated on the invoice is 2013/12/19 to 2013/12/19.
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> Now I am assuming this is a mistake on your part, and the invoice was actually meant to be from 2013/12/02 > to 2013/12/19 (From inception of this system till the 19th)
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> Still working on my assumption that the invoice period is incorrect, The period I would assume to be correct equates to 13 working days, and you billed me for an amount of R 470.91.
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> This seems very excessive would you not agree? If we average that out, it would equate to roughly one thousand rand per month. I cannot think of many people who can afford extra expenses on a monthly basis of near that amount. If my bill is anything to go on, this is going to financially ruin a lot of people.
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> But I digress, that is not really your issue, just an observation.
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> I have been reading a lot of articles related to e-tolls, plate cloning, non compliance etc. And to be honest, the license plate cloning really worries me, and I think it might account for my excessive bill for such a short period.
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> Please could you provide me with pictures of every gantry I have passed through, and an itemized breakdown of the invoice, so that I might verify the amount specified on the invoice.
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> Any other invoices I receive from other companies have a breakdown of the costs that make up the total, and not just a total for all I know could be a random fictitious number..
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> Another issue I have is that the invoice states that if I settle my bill by 2014/01/17.
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> Please let me know how this would be possible considering I only received the invoice today?
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> I cannot afford the time, nor do I have the inclination to visit your offices every week, just to qualify for a discount on the exorbitant amounts charged. I only get home between 6 and 7 pm every day due to traffic on our world class highways, so making the time to come to your offices every week is impossible.
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> Please do not suggest to me that I register all my details to reduce the payments.
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> The reasoning behind this is twofold.
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> A) I have only ever given my personal details to state entities, such as registering for licenses etc, and since then, I have started to receive unsolicited spam sms's, cold calls trying to sell me random junk. To be honest, I do not trust state entities with my personal contact details, as I have a strong suspicion that my contact details are being sold to third parties.
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> B) it is my right not to register.
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> Please could you let me know if you have any advice on how to make this extremely painful process any easier.
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> My invoice details are as follows.
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> VPC Account ID: ******
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> VPC Account Statement Ref No: 1
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> Kind Regards
> *Name Removed*
But this is Sanral we're talking about...