VPN

[lancon]

Morning all you smart people.

My boss asked me to help her with her laptop.

The VPN now kicks out an error 807

"The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is commonly the result of internet latency or simply that your VPN server has reached capacity. Please try to reconnect to the VPN server. If this problem persists, contact the VPN administrator and analyze quality of network connectivity."

She is the only one using a vpn connection and it was fine up until 2 days ago.

any ideas of where i can start looking??

Forgot to add she its a win7 laptop connecting to MS2008

 

[agentrfr]

Is she VPNing into the office off site or out of the office to home/somewhere ?

 

[lancon]

into the office

 

[grim]

Try restarting RRAS on your VPN server.

 

[lancon]

Done.

No joy

 

[lancon]

Looking at her win firewall i see outbound: RRAS (GRE-out) and RRAS (PPTP-out) is not allowed.
Is this correct?

 

[grim]

Looking at her win firewall i see outbound: RRAS (GRE-out) and RRAS (PPTP-out) is not allowed.
Is this correct?

No, those should be allowed

The default is allowed but the rule is disabled.

 

[patrick123]

Check the Antivirus as well, maybe it auto-updated and is blocking certain ports.

 

[lancon]

Will check the AV when i get a chance again today.
Tx

 

[lancon]

Back again.

Had a chance now to check AV. Not the problem.


She connects fine to the internet using Vodacom Wi-Fi Mobile device, but the VPN is stuffing around with error 807.