Hi
For the past 4 months I've had no internet with VumaReach.
Initially it was a payment issue as wasn't able to make payment on the EazyPay/Payfast system.
I then requested cancellation via Afrihost after 3 months. The cancellation proceeded, I then went to HomeConnect, made payment via Payfast. Payment went through, then awaited activated logins.
A week later, no response. Contacted HomeConnect, only to hear that the order has yet to be processed by Vuma, they requested proof of payment which i provided.
As soon as the OVR was given to Vuma, I then get an email stating that Vuma will attend to the issue. The following day I receive an email by Vuma stating the issue was resolved, yet the internet wasn't activated.
I then contacted HomeConnect, they contacted Vuma and was told that the order was cancelled.
HomeConnect stated they would move the funds to a new order.
The order got cancelled again.
A sales agent from HYPA marketed to us that they would get it resolved, made another payment and later got the same issue of having the order being cancelled.
So currently we have two payments made on the same line with different providers and no activation has yet to be received.
How may I resolve this.
Any suggestion would be appreciated. (VumaReach is the only fibre available in the area).
(I'm told on the HYPA side to make a new payment and maybe it may be resolved)
For the past 4 months I've had no internet with VumaReach.
Initially it was a payment issue as wasn't able to make payment on the EazyPay/Payfast system.
I then requested cancellation via Afrihost after 3 months. The cancellation proceeded, I then went to HomeConnect, made payment via Payfast. Payment went through, then awaited activated logins.
A week later, no response. Contacted HomeConnect, only to hear that the order has yet to be processed by Vuma, they requested proof of payment which i provided.
As soon as the OVR was given to Vuma, I then get an email stating that Vuma will attend to the issue. The following day I receive an email by Vuma stating the issue was resolved, yet the internet wasn't activated.
I then contacted HomeConnect, they contacted Vuma and was told that the order was cancelled.
HomeConnect stated they would move the funds to a new order.
The order got cancelled again.
A sales agent from HYPA marketed to us that they would get it resolved, made another payment and later got the same issue of having the order being cancelled.
So currently we have two payments made on the same line with different providers and no activation has yet to be received.
How may I resolve this.
Any suggestion would be appreciated. (VumaReach is the only fibre available in the area).
(I'm told on the HYPA side to make a new payment and maybe it may be resolved)