C
CthulhuRay
Guest
Hiya
So I'm not sure if this is the right place to post this (new here) and it's a bit of a rant and seeking actual help.
The fibre is through Vuma and my ISP is Afrihost, they sent me the "free" d-link router. I've read through some of the posts here and understand everyone seems to have some issues with Afrihost but I've been with them for years on ADSL and never really had issues until now.
Vumatel installed the fibre into my home on Friday and the guy said that everything looks good then he left.
I contacted Afrihost to activate my line and they said all I need to do is plug an Ethernet cable from the Vuma box (ONT/CTE everyone calls it something else for some reason?) and browse to either shop.vumatel, activate.afrihost or google then it should redirect automatically.
So since the installation date I have not been able to access the internet at all, the following is what's happening
Vuma Box
1. The Power Light is on and stable (blue)
2. the FX light is on and stable (orange)
3. the LAN1 light is on and stable (orange)
Router
1. Internet light is on (blue)
2. I've disabled the wifi in the meantime as I've had to reset the router hundreds of times now but I've tried with and without wifi enabled, it's connected via ethernet to my pc anyway.
3. Lan1 is on (blue)
PC
1. the network adapter has the warning (orange triangle), troubleshooting the adapter says the DNS is unresponsive. Afrihost support seems to ignore this fact even though I keep telling them it's not gonna work.
2. I've tried google chrome and internet explorer (ugh) to browse to all the sites they tell me to, the browser loads a little bit then I get a "No Internet" message.
3. the network adapter is set to obtain the IP address and DNS automatically.
I've tried the same thing on my work laptop and personal laptop but get the same thing via ethernet and wifi.
the next thing they tell me is that they will end the lease of the mac address so I need to turn off the vuma box and unplug the lan cable, wait 15 mins, turn it back on, plug the lan cable from the vuma box directly to my pc (bypassing the router). usually at this point of the call the afrihost guy will go home and never get back to me.
exactly the same as above happens.
Since Friday, I have spoken to 6 people from Afrihost. Every time they take me through the exact same steps and tell me that the Vuma box is faulty, so they phone Vuma and tell me that there's nothing wrong and "it should work".
that's the answer I get folks, "it should work". whoopee.
I ended up phoning Vumatel directly, going to sales since they don't seem to have a support line, and a guy ended up helping me from that side. he took me, once again, through the exact same steps and then said Afrihost is wrong since everything is fine on his side.
let the finger pointing and shifting of blame commence.
where do I go from here? could it possibly be a configuration thing on my side? any help is appreciated.
PS. switching ISP is not as simple as they've already taken my money and I'm not even sure I'm gonna get it back at this point.
PPS. if afrihost reads this, stop telling me to reset my damned router already
So I'm not sure if this is the right place to post this (new here) and it's a bit of a rant and seeking actual help.
The fibre is through Vuma and my ISP is Afrihost, they sent me the "free" d-link router. I've read through some of the posts here and understand everyone seems to have some issues with Afrihost but I've been with them for years on ADSL and never really had issues until now.
Vumatel installed the fibre into my home on Friday and the guy said that everything looks good then he left.
I contacted Afrihost to activate my line and they said all I need to do is plug an Ethernet cable from the Vuma box (ONT/CTE everyone calls it something else for some reason?) and browse to either shop.vumatel, activate.afrihost or google then it should redirect automatically.
So since the installation date I have not been able to access the internet at all, the following is what's happening
Vuma Box
1. The Power Light is on and stable (blue)
2. the FX light is on and stable (orange)
3. the LAN1 light is on and stable (orange)
Router
1. Internet light is on (blue)
2. I've disabled the wifi in the meantime as I've had to reset the router hundreds of times now but I've tried with and without wifi enabled, it's connected via ethernet to my pc anyway.
3. Lan1 is on (blue)
PC
1. the network adapter has the warning (orange triangle), troubleshooting the adapter says the DNS is unresponsive. Afrihost support seems to ignore this fact even though I keep telling them it's not gonna work.
2. I've tried google chrome and internet explorer (ugh) to browse to all the sites they tell me to, the browser loads a little bit then I get a "No Internet" message.
3. the network adapter is set to obtain the IP address and DNS automatically.
I've tried the same thing on my work laptop and personal laptop but get the same thing via ethernet and wifi.
the next thing they tell me is that they will end the lease of the mac address so I need to turn off the vuma box and unplug the lan cable, wait 15 mins, turn it back on, plug the lan cable from the vuma box directly to my pc (bypassing the router). usually at this point of the call the afrihost guy will go home and never get back to me.
exactly the same as above happens.
Since Friday, I have spoken to 6 people from Afrihost. Every time they take me through the exact same steps and tell me that the Vuma box is faulty, so they phone Vuma and tell me that there's nothing wrong and "it should work".
that's the answer I get folks, "it should work". whoopee.
I ended up phoning Vumatel directly, going to sales since they don't seem to have a support line, and a guy ended up helping me from that side. he took me, once again, through the exact same steps and then said Afrihost is wrong since everything is fine on his side.
let the finger pointing and shifting of blame commence.
where do I go from here? could it possibly be a configuration thing on my side? any help is appreciated.
PS. switching ISP is not as simple as they've already taken my money and I'm not even sure I'm gonna get it back at this point.
PPS. if afrihost reads this, stop telling me to reset my damned router already
