Vumatel connection issues - day 18

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fdp2020

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Nov 17, 2020
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I've been struggling to get my fibre line reactivated with Vuma for 18 days following a wrongful line cancellation with my ISP, Cool ideas.

Vuma, somehow, ended up giving my circuit ID to someone in the complex next door, and are somehow unable to get my a new circuit ID link to my address.

Been on the phone with Vuma ever day for the past week and all I keep on getting is "it's being escalated". Any suggestions on what I can do to speed this process up? Mobile data has been costing me a lot of money...
 
fdp2020 said:
I've been struggling to get my fibre line reactivated with Vuma for 18 days following a wrongful line cancellation with my ISP, Cool ideas.

Vuma, somehow, ended up giving my circuit ID to someone in the complex next door, and are somehow unable to get my a new circuit ID link to my address.

Been on the phone with Vuma ever day for the past week and all I keep on getting is "it's being escalated". Any suggestions on what I can do to speed this process up? Mobile data has been costing me a lot of money...
Click to expand...
should you ISP not be sorting this out for you since they made the cancelation
 
isie said:
should you ISP not be sorting this out for you since they made the cancelation
Click to expand...
I am aware of this, however Vuma is rejecting order after order from my ISP due to the circuit ID issue, which is why I contacted Vuma directly after allowing my ISP 10 days to sort it out.
 
fdp2020 said:
I am aware of this, however Vuma is rejecting order after order from my ISP due to the circuit ID issue, which is why I contacted Vuma directly after allowing my ISP 10 days to sort it out.
Click to expand...
Short of trying on twitter but again if Cisp made the F-up they should be the ones running around fixing the issue.
@PBCool can you assist
 
fdp2020 said:
I've been struggling to get my fibre line reactivated with Vuma for 18 days following a wrongful line cancellation with my ISP, Cool ideas.

Vuma, somehow, ended up giving my circuit ID to someone in the complex next door, and are somehow unable to get my a new circuit ID link to my address.

Been on the phone with Vuma ever day for the past week and all I keep on getting is "it's being escalated". Any suggestions on what I can do to speed this process up? Mobile data has been costing me a lot of money...
Click to expand...
Hi, Do you have a ref number I can investigate?
 
A new OB number was assigned to this client


xxxxxx advises the address should be released midnight

So should have you back up by tomorrow.

Issue was two fold, wrong service terminated and then the Object number for the same place was reallocated and a service ordered with Mweb.

Apologies from our side, realistically if the Object allocation was correct we would reactivate it immediately.
 
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