Vumatel fibre connection

[kellerza]

Not having any joy with my fibre this week. Since you can't phone Vumatel directly anymore (even with a ref) not sure what to do now...

I'm a Webafrica customer, but seem to be connected to Home-Connect?

Not getting any DHCP reply on my router and running wireshark on my line I get three gateways constantly sending ARPs on my line, all seem to belong to HomeConnect / CipherWave

102.165.211.1 - cipherwave - AS37315
197.234.176.1
197.234.177.1
197.234.178.1

A quick test, and I cant get connectivity,- anyone know if they do MAC filtering on these lines?

 

[AfriNatic]

Vumatel used to do a MAC address lock to prevent multiple devices asking for a lease but that has since been removed.

Your line might be cross patched with someone else. Ask Webafrica to log a ticket for cross patched for you.

 

[kellerza]

Thanks @AfriNatic, will do.
This happened at 2:00am a day after Vuma had a full day’s outage, so likely they were doing some more “repairs” during the night