Vumatel Frustrations

[hermanl83]

I had my Vumatel fibre installed 2 weeks ago in Randpark Ridge. It worked really well, I signed up with Cool Ideas and everything was fine. For 6 hours... then nothing. Just a flashing blue light on the vumatel box. I called both Vumatel and Cool Ideas to log the issue and was issued with a reference number from vumatel.

After endless calls and escalations after no assistance for 5 days eventually vumatel sent someone out who determined there is a physical fibre problem in the street. Its still not working and following up with vumatel and cool ideas is getting me nowhere. They just arent fixing it...

Any suggestions as to who to contact to escalate this further? I didnt even get as many excuses and blatant lies from Telkom as I have from vumatel...

 

[Groovyspecs]

You could try tweeting to them. That's the only time I ever get a response from them. Not that it helps. They still miss their appointments.

 

[hermanl83]

Tried facebook and hellopeter, that got them to actually come out but its still not fixed...

 

[PBCool]

I had my Vumatel fibre installed 2 weeks ago in Randpark Ridge. It worked really well, I signed up with Cool Ideas and everything was fine. For 6 hours... then nothing. Just a flashing blue light on the vumatel box. I called both Vumatel and Cool Ideas to log the issue and was issued with a reference number from vumatel.

After endless calls and escalations after no assistance for 5 days eventually vumatel sent someone out who determined there is a physical fibre problem in the street. Its still not working and following up with vumatel and cool ideas is getting me nowhere. They just arent fixing it...

Any suggestions as to who to contact to escalate this further? I didnt even get as many excuses and blatant lies from Telkom as I have from vumatel...

Escalating for you, just check my PM.

 

[neoprema]

They're extremely cost-cutting and slow

They came to our suburb in November and started putting Fibre up in our complexes. The issues I saw (and I only interacted briefly..)

1. They are so stingy with conduits that 80% of the cable is loose between units in the complex.
2. They put conduits halfway up the wall - not all the way and they leave it open. So when it rains, all that water's gonna live in that conduit..
3. Splicing fibre is, for some of their staff, a black magic exercise that they get right about as often as someone wins a slot machine.. They had to re-do just the box outside my unit 4 times.

Then, around the 10th of December they pushed-off - one would imagine the company could spend a few more bucks paying people to work at least a bit longer?

Now they send this email:

"VUMA is pleased to inform you that we have applied for the wayleaves from Johannesburg Roads Agency (JRA)."

NOW? You've been in our suburb since beginning November and you only applied to JRA NOW!?!

Not to mention they couldn't even spell our suburb right in their email

I feel its just another incompetent company getting mass funding from somewhere and they have no clue what fibre was if it bit them..

 

[requiem]

They're extremely cost-cutting and slow

They came to our suburb in November and started putting Fibre up in our complexes. The issues I saw (and I only interacted briefly..)

1. They are so stingy with conduits that 80% of the cable is loose between units in the complex.
2. They put conduits halfway up the wall - not all the way and they leave it open. So when it rains, all that water's gonna live in that conduit..
3. Splicing fibre is, for some of their staff, a black magic exercise that they get right about as often as someone wins a slot machine.. They had to re-do just the box outside my unit 4 times.

Then, around the 10th of December they pushed-off - one would imagine the company could spend a few more bucks paying people to work at least a bit longer?

Now they send this email:

"VUMA is pleased to inform you that we have applied for the wayleaves from Johannesburg Roads Agency (JRA)."

NOW? You've been in our suburb since beginning November and you only applied to JRA NOW!?!

Not to mention they couldn't even spell our suburb right in their email

I feel its just another incompetent company getting mass funding from somewhere and they have no clue what fibre was if it bit them..

They probably did it with the Body Corporates blessing? Have you checked with them?

I was very impressed with Vumatel in Blairgowrie.

The only issues caused were by inaccurate information supplied by the COJ and them hitting water pipes when trenching.