Vumatel Network Incident | Core | JHB

Mind the Speed

Mind the Speed

Company Representative
Company Rep
Joined
Nov 23, 2023
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Good Evening,

Pease note there is a suspected outage in JHB on the Vumatel Network. The root cause is still being investigated.

We understand the inconvenience this may cause and apologize for any disruption to your services. Please be assured that FNO (Fibre Network Operator) engineers will be working diligently to restore normal operations.
We will keep you updated on the progress and provide an estimated time for resolution as soon as we have more information.

Current status below :
Network Incident Reference: N/A (awaiting ref from FNO)
Network Incident Description: Core Network outage
Network Incident Grade: Major
Region Affected: JHB
Network Type Affected: GPON Current Resident
Impact: Residents do not have connectivity Current
Network Incident Status: Pending Investigation


Kind Regards
Mind The Speed Technical Support
 
Do we have an eta on this?

I'm abit worried for work tomorrow
 
Mind the Speed said:
Good Evening,

Pease note there is a suspected outage in JHB on the Vumatel Network. The root cause is still being investigated.

We understand the inconvenience this may cause and apologize for any disruption to your services. Please be assured that FNO (Fibre Network Operator) engineers will be working diligently to restore normal operations.
We will keep you updated on the progress and provide an estimated time for resolution as soon as we have more information.

Current status below :
Network Incident Reference: N/A (awaiting ref from FNO)
Network Incident Description: Core Network outage
Network Incident Grade: Major
Region Affected: JHB
Network Type Affected: GPON Current Resident
Impact: Residents do not have connectivity Current
Network Incident Status: Pending Investigation


Kind Regards
Mind The Speed Technical Support
Click to expand...
There is no "suspected outage"
It is an outage!!!!
 
Suspected?? If it is it is. The whole of JHB is moaning
 
Good Evening,

Please find below confirmed outage reference details :

NWI-20368 Logical Failure No connectivity Critical GPON Core Gauteng National Network Sun 03 Dec 2023

Root cause = power outage at data center affecting multiple client sites. We have escalated this with the Senior Reflex Engineers.

Last update:
Sun 3rd December 2023 - 20:58:47
"Reflex update: Please note that investigation is still ongoing. We have escalated to our senior resources and are in direct contact . We are still treating this as critical priority and updates toward remedial work to follow as soon as more information becomes available."


Connections have started to restore.

Kind Regards
Mind The Speed Technical Support
 
Mind the Speed said:
Good Evening,

Please find below confirmed outage reference details :

NWI-20368 Logical Failure No connectivity Critical GPON Core Gauteng National Network Sun 03 Dec 2023

Root cause = power outage at data center affecting multiple client sites. We have escalated this with the Senior Reflex Engineers.

Last update:
Sun 3rd December 2023 - 20:58:47
"Reflex update: Please note that investigation is still ongoing. We have escalated to our senior resources and are in direct contact . We are still treating this as critical priority and updates toward remedial work to follow as soon as more information becomes available."


Connections have started to restore.

Kind Regards
Mind The Speed Technical Support
Click to expand...
We had connectivity for ten minutes
 
STORMERSFAN said:
Luckily I have a bit of mobile data to burn lol
Click to expand...
I still had a tad left over from the 29 hour outage last month, which was better then the 32 hour outage the month before. Vumatel really are crap
 
Lupus said:
I still had a tad left over from the 29 hour outage last month, which was better then the 32 hour outage the month before. Vumatel really are crap
Click to expand...
Yup...I'm still off..upgraded my contract with Vodacom last month so was gifted 20g as a once off for Dec.. couldn't of come at a better time
 
STORMERSFAN said:
Yup...I'm still off..upgraded my contract with Vodacom last month so was gifted 20g as a once off for Dec.. couldn't of come at a better time
Click to expand...
Nice, I've got 2 Afrihost 2gb sims for my wife and son's phones, last month loaded them with some extra and that lasted awhile, we had to go back to actually conserving data :-), not sure how we did that in the past. I can use 3GB in seconds now
 
Mind the Speed said:
Good Evening,

Pease note there is a suspected outage in JHB on the Vumatel Network. The root cause is still being investigated.

We understand the inconvenience this may cause and apologize for any disruption to your services. Please be assured that FNO (Fibre Network Operator) engineers will be working diligently to restore normal operations.
We will keep you updated on the progress and provide an estimated time for resolution as soon as we have more information.

Current status below :
Network Incident Reference: N/A (awaiting ref from FNO)
Network Incident Description: Core Network outage
Network Incident Grade: Major
Region Affected: JHB
Network Type Affected: GPON Current Resident
Impact: Residents do not have connectivity Current
Network Incident Status: Pending Investigation


Kind Regards
Mind The Speed Technical Support
Click to expand...
Hi Everyone,

The Vumatel GPON network outage has been resolved, If you have any further issues please contact our support team for assistance.

[email protected]
 
chrisGolf said:
is there another outage from Vuma? Senderwood area?
Click to expand...
Hi Chris

We hope this message finds you well. We have received your inquiry regarding a possible outage in the Senderwood area. We would like to inform you that there is currently no reported outage in Senderwood.

If you are experiencing any issues with your internet connection or any other services, we kindly request you to contact our dedicated support team. [email protected] or use our contact me feature -https://www.mindthespeed.co.za/contact They will be able to assist you further and troubleshoot any specific issues you may be facing

Our support team is available weekdays until 8:30pm. They are well-equipped to address your concerns and provide the necessary guidance to resolve any technical difficulties you may be encountering.


Kind Regards
Mind The Speed
 
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