Warning about Afrihost and refunds

[whatwhat]

So, a while ago Afrihost told me I could get a credit note for an issue that I logged. I was told that I could only get a credit note and not a cash refund at the time, however the credit note could be used for any other product I want to sign up for.

I checked today thinking I might try out their new network, and low and behold the credit doesn't reflect. I PM'd AfriGuy about it this morning, and was told to log a call. This is their response -

"Please be advised that I have viewed your account and there is no active service for credit to off-set against. Hence it was reversed.

Wishing you a great day and please do not hesitate to let us know if we can help you with anything else!!!

Warm regards

Kind Regards
Carl M"

so, Afrihost authorizes a credit and then just decides not to give it. I cannot describe the warm feeling I am feeling towards this company.

AfriGuy/Man/Genie -> Sort this out.

 

[AntiGanda]

Scandalous. They behave like used car salespeople.

 

[Hummercellc]

I got a credit note for R2000 after the gallo manor incident, it reflects, but never gets deducted from my balance. So it just lingers.... pointless, Afrihost accounts department never sorted it out, I got tired of fighting it....

 

[fishfly]

So, a while ago Afrihost told me I could get a credit note for an issue that I logged. I was told that I could only get a credit note and not a cash refund at the time, however the credit note could be used for any other product I want to sign up for.

I checked today thinking I might try out their new network, and low and behold the credit doesn't reflect. I PM'd AfriGuy about it this morning, and was told to log a call. This is their response -

"Please be advised that I have viewed your account and there is no active service for credit to off-set against. Hence it was reversed.

Wishing you a great day and please do not hesitate to let us know if we can help you with anything else!!!

Warm regards

Kind Regards
Carl M"

so, Afrihost authorizes a credit and then just decides not to give it. I cannot describe the warm feeling I am feeling towards this company.

AfriGuy/Man/Genie -> Sort this out.

I've been refunded once before as my 4Mbps ADSL line was running intermittently which got logged with Telkom, but this time with all the issues I asked if I would be refunded after a week of their network issues - so far no response from their accounts department...