Warning - Afrihost and here is my proof....

AfriNatic said:
Hi,

This is concerning. I would like to investigate. Can you send me a private message with the details?
Click to expand...
I have just received another email now and cancelled my account as the person told me to:

Jessica M:

Good day

I hope that this email finds you well

Thank you for bringing this to our attention.
Please be advised that in order for us to refund, you need to set the package to cancel.
We also need you to kindly provide us with your banking details.

We will further await your valued response.

Have a great day further.

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.
Ticket Details

Ticket ID: LOW-932-52163
Department: Accounts and Billing
Priority: High
 
You're a chick? :oops: Kinda explains the ranting you are having with them I now see
Good Luck and I hope you get it sorted asap :thumbsup:
 
ycevents said:
I have just received another email now and cancelled my account as the person told me to:

Jessica M:

Good day

I hope that this email finds you well

Thank you for bringing this to our attention.
Please be advised that in order for us to refund, you need to set the package to cancel.
We also need you to kindly provide us with your banking details.

We will further await your valued response.

Have a great day further.

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.
Ticket Details

Ticket ID: LOW-932-52163
Department: Accounts and Billing
Priority: High
Click to expand...

Hi,

Thank you for the info.

Jessica is arranging the double money back refund.

Server admin is investigating why the server is giving issues. I have asked for feedback and I see some of my colleagues on social media is also asking for feedback from server admin. Once they have provided me with info I will revert that back to you.

Sorry for the bad experience you had with us. :(
 
Last edited:
Got rid of these crooks a year ago. Shafted me out of my cash and no data twice.
 
AfriNatic said:
Hi,

Thank you for the info.

Jessica is arranging the double money back refund.

Server admin is investigating why the server is giving issues. I have asked for feedback and I see some of my colleagues on social media is also asking for feedback from server admin. Once they have provided me with info I will revert that back to you.

Sorry for the bad experience you had with is. :(
Click to expand...

Maybe send the person who denied that there were refunds (Thabo?) for reeducation training about your products and services and policies?
 
supersunbird said:
Maybe send the person who denied that there were refunds (Thabo?) for reeducation training about your products and services and policies?
Click to expand...

We do have an internal QA that monitors all the interactions with clients be it via calls, whatsapp or email. QA penalise agents that provide incorrect info. We are all human and we do make mistakes sometimes and it's no ill intent.

I'm glad that @op got sorted out already and I'm disappointed it had to come to this and that he had a very bad experience with our hosting :(
 
"Thank you for bringing this to our attention.

Please be advised that you do not qualify for the double your money claim.
Hosting packages do not qualify for the above.

Let me know if you need anything else.

Have a great day further.

Afrihost.com
Pure Internet Joy!"

Wish I still had the MTN issue email.
 
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