GougedEye
Expert Member
I thought it might be of interest to the users of this forum to here of my experiences with My Wireless.
Ok you all know about waiting a month to get the modem. And about the difficulties in getting antennas becase they are basically not ready.
But now let me talk about customer support.
Since Monday morning I have been basically unable to connect. I have two or three signal lights on, but when I try connect I get the old "remote computer did not respond". My tower is 82.
So I call Sentech support on Monday morning and ask what is happening. No clue. They tell me it could be that they are working on the tower and it'll be up shortly, or maybe my modem is broken. Or probably the R2000 antenna I just had installed. They will get back to me. Of course this doesn't happen. I get different versions of this in all my many subsequent calls. Yesterday they tell me that they will pass this on to the modem people.
So this evening I phone again. They sound all suprised and ask me if I'm still having that problem. Well yes, because you have totally ignored me for four days!!!! Oh ok then they will pass it on to the modem people. They act even more suprised when I tell them what they can do with their service and to please consider the contract cancelled.
I'm tired of waiting for them to get their act togethor. I waited almost a month for my application to be processed and to get the modem. Then I had to wait again to get an antenna because my signal was very poor and they don't have connectors in the country. And now I have to wait for their customer care to give a dam???
This is nonesense.
Oh and don't let me even begin on the Antenna people. I had to pay them to come out and see if it would work. Fair enough. This should protect them and me. It did work, so I said go ahead. They call me on the install day and tell me they can't install because it is raining and that always give them problems in doing a correct install. Fair enough. They come the next day instead and install it in the rain anyway. Funny thing is, they have no special equipment etc. They don't even try find the best position to install but merely go for whats close to the computer room. Then after they are done it doesn't perform nearly as well as when they came to test. So I have been calling them and asking them to come and check it. Basically they say no. They suggest I try move the dish around to see if it improves. When you spend R2300 to have an antenna installed and it doesn't work properly you expect them to come and check it, not tell you to climb on the roof yourself and fiddle with it to see if it gets better. What the hell do they want an installation fee for?
Overall my entire My Wireless experience has been a nightmare. The current players couldn't find their arses with both hands. I humbly suggest that anyone considering it wait a year while they get their act togethor.
Ok you all know about waiting a month to get the modem. And about the difficulties in getting antennas becase they are basically not ready.
But now let me talk about customer support.
Since Monday morning I have been basically unable to connect. I have two or three signal lights on, but when I try connect I get the old "remote computer did not respond". My tower is 82.
So I call Sentech support on Monday morning and ask what is happening. No clue. They tell me it could be that they are working on the tower and it'll be up shortly, or maybe my modem is broken. Or probably the R2000 antenna I just had installed. They will get back to me. Of course this doesn't happen. I get different versions of this in all my many subsequent calls. Yesterday they tell me that they will pass this on to the modem people.
So this evening I phone again. They sound all suprised and ask me if I'm still having that problem. Well yes, because you have totally ignored me for four days!!!! Oh ok then they will pass it on to the modem people. They act even more suprised when I tell them what they can do with their service and to please consider the contract cancelled.
I'm tired of waiting for them to get their act togethor. I waited almost a month for my application to be processed and to get the modem. Then I had to wait again to get an antenna because my signal was very poor and they don't have connectors in the country. And now I have to wait for their customer care to give a dam???
This is nonesense.
Oh and don't let me even begin on the Antenna people. I had to pay them to come out and see if it would work. Fair enough. This should protect them and me. It did work, so I said go ahead. They call me on the install day and tell me they can't install because it is raining and that always give them problems in doing a correct install. Fair enough. They come the next day instead and install it in the rain anyway. Funny thing is, they have no special equipment etc. They don't even try find the best position to install but merely go for whats close to the computer room. Then after they are done it doesn't perform nearly as well as when they came to test. So I have been calling them and asking them to come and check it. Basically they say no. They suggest I try move the dish around to see if it improves. When you spend R2300 to have an antenna installed and it doesn't work properly you expect them to come and check it, not tell you to climb on the roof yourself and fiddle with it to see if it gets better. What the hell do they want an installation fee for?
Overall my entire My Wireless experience has been a nightmare. The current players couldn't find their arses with both hands. I humbly suggest that anyone considering it wait a year while they get their act togethor.
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