I've had an account with them for about a year. The account is supposed to be Uncapped and Unshaped and it was very good from the start, and I recommended it to friends and family, but it has now become quite pathetic.
I used to be able to download and browse at the same time, but not any more. Browsing slows to a crawl if I so much as whisper the word 'download'.
Latency has climbed, especially during the day. If I were to play an online game today, the latency is around 600-700ms, which gets you kicked and renders the game unplayable in any case.
A small (300Mb) torrent failed to complete last night and speeds were sitting on around 5kb/s this morning. This is getting to be a problem quite often, even with a lot of seeders.
Support has also dimished from just passable, to unresponsive. The support desk is constantly blaming Telkom and they have taken a 'take it or leave it' approach to any comment you make. They just give up at the first hurdle and won't try and get anything resolved, even if it is (was) Telkom's fault. (Wazzup is supposed to manage the line). They never respond withing their claimed 24Hr turnaround and nobody is there after hours or at weekends.
This account is no longer available at the same price, and they keep saying how good value it is and I should be grateful. However I don't feel it is the same account any more. In fact I suspect it is no longer unshaped and they aren't telling us. It is showing all the symptoms of an overshaped line - ala Mweb. Perhaps they are trying to offload the cheap accounts - who knows?
After being a fan for so long, I now have to withdraw my recommendations for Wazzup ISP. Do not use Wazzup!
I used to be able to download and browse at the same time, but not any more. Browsing slows to a crawl if I so much as whisper the word 'download'.
Latency has climbed, especially during the day. If I were to play an online game today, the latency is around 600-700ms, which gets you kicked and renders the game unplayable in any case.
A small (300Mb) torrent failed to complete last night and speeds were sitting on around 5kb/s this morning. This is getting to be a problem quite often, even with a lot of seeders.
Support has also dimished from just passable, to unresponsive. The support desk is constantly blaming Telkom and they have taken a 'take it or leave it' approach to any comment you make. They just give up at the first hurdle and won't try and get anything resolved, even if it is (was) Telkom's fault. (Wazzup is supposed to manage the line). They never respond withing their claimed 24Hr turnaround and nobody is there after hours or at weekends.
This account is no longer available at the same price, and they keep saying how good value it is and I should be grateful. However I don't feel it is the same account any more. In fact I suspect it is no longer unshaped and they aren't telling us. It is showing all the symptoms of an overshaped line - ala Mweb. Perhaps they are trying to offload the cheap accounts - who knows?
After being a fan for so long, I now have to withdraw my recommendations for Wazzup ISP. Do not use Wazzup!