WBS cuts off mail users

I get the impression that the Management of WBS are out to lunch permanently and that nobody is steering the WBS ship anymore.

There's two ways to do damage control, the right way and the wrong way.
The right way would be for WBS management to make an official apology for the problems their customers are experiencing and deal directly with the media.
Just admit there are problems - simple as that.

The wrong way is what they are currently doing - keeping silent.

Customer service is easy - it's based on honesty first and foremost,the premise that the customer always comes first and delivery of the services you promised.
If your having problems delivering, for G0ds sake, let your customers know !
People can be very understanding if they are dealt with honestly.
On the flip side, if you treat your customer badly, they will leave. That's got to be the first rule of marketing ANY product.

One can only surmise that WBS is being managed by people who are wholly incompetent, arrogant and blinkered.
 
bb_matt said:
I get the impression that the Management of WBS are out to lunch permanently and that nobody is steering the WBS ship anymore.

There's two ways to do damage control, the right way and the wrong way.
The right way would be for WBS management to make an official apology for the problems their customers are experiencing and deal directly with the media.
Just admit there are problems - simple as that.

The wrong way is what they are currently doing - keeping silent.

Customer service is easy - it's based on honesty first and foremost,the premise that the customer always comes first and delivery of the services you promised.
If your having problems delivering, for G0ds sake, let your customers know !
People can be very understanding if they are dealt with honestly.
On the flip side, if you treat your customer badly, they will leave. That's got to be the first rule of marketing ANY product.

One can only surmise that WBS is being managed by people who are wholly incompetent, arrogant and blinkered.
Click to expand...


100%
 
A well written article. This, as has been proven in the past with Sentech, and Telkom, is the way to right things, or at least get the message across. "The citizens are restless".

The media can address a large audience and do a lot of damage to a company's corporate profile. It's a way at getting at the jugular of a company that flagrantly disregards customer service.

Well done Ivo Vegter. Hope there's more to come.

Cue a rebuttal article by Mtshali or some other marketroid to claim that "users were abusing the system". If we have that in place, then WBS will have finally come full circle 100% to Sentech territory. Let's watch this space.
 
Last edited:
ic said:
:confused: does the article say that? where exactly? - please quote relevant passage of text...
Click to expand...
*** i hate you
which had to date been better received than rivals
Click to expand...
and dont come argue semantecs because at the time i was working from memory and not a quote
 
slimothy said:
*** i hate youand dont come argue semantecs because at the time i was working from memory and not a quote
Click to expand...
Whatever dude, lumpy custard & hard cheese...:p

Anyways, since the article does not say "iburst up till then was the best ISP", it is best to avoid paraphrasing & misquoting which is the path of confusion...
 
As I recall slim did not quote " iburst up till then was the best ISP".

It therefore is his own intepretation of the article even though not 100% correct.
(ie better recieve<>best ISP but it does hint towards it)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X