Web Africa ADSL general feedback

Garyvdh said:
Getting 30 kbps on my 10 meg line. :(

This is ridiculous. I'm going to have to cancel my high cap account as at this rate I can't even use all of my cap.
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Simple. said:
600ms ping to local servers.

Slow download speeds the whole of last week.

Pathetic.
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Is this issue still ongoing so I can assist? Please PM me your account details.
 
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Garyvdh said:
Getting 30 kbps on my 10 meg line. :(

This is ridiculous. I'm going to have to cancel my high cap account as at this rate I can't even use all of my cap.
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If you cancel now, you'll only get out at the end of July. That's one of the biggest reasons I'm leaving, besides the piss-poor speeds. One month notice for cancellations belongs in 1997.
 
The service is pathetic today, buffering of youtube videos on 240p, unable to update steam during the day. General terrible experience.
 
Why am I currently paying R199pm for capped 40GB+160GB when on your website it says R149pm ?

Nevermind, seems it's the business capped option.
 
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I am so absolutely sick of WA's b***s***

Complain get a brick wall reply it will be fixed when it is fixed. No help, no refunds NO immediate cancelation. Not even 144p will load now forced to use my afrihost capped.

Here is my honest opinion to all potential WA customers: Look elsewhere... If they treat you like this after they take your money they are not worth a damn cent of it in the first place. Also don't fall for their business uncapped that support recommends it is absolutely rubbish

Pings right now are 100ms local

speeds are full on speedtest but on average you will have 10KB/s like I am having now. Youtube is dead, gaming is dead... browsing is painfully slow and to be honest WA support is horrible both on this forum and even more so on their website. I have to ask WHERE THE F*** my R400 i paid them this month went because this is the same R99 rip off package you will get with openweb. Same profiles and it feels like the account is shared with at least another user.
 
Like I said, call them and ask for escalation, then shout at their managers/supervisors. We got them to refund our money for this ****e service, so you should too. They can't admit there are issues then expect you to pay full price for months while your internet remains unusable. How long have people been complaining about these issues now? It's been months.

Best-effort service my ass. There comes a point where "best-effort" is no longer a viable excuse.
 
They won't refund out of their own free will... ever... They oversold with the sole purpose to make as much money as possible while we have to put up with their bs. Probably the only real recourse wil be the cpa and a team investigating their business practices.
 
They did for us. It took a lot of fighting and even threats of doing credit card chargebacks, but they did refund us.

They just need to be hit where it hurts- in their wallets.
 
Business capped. Throttled to ****.

What the **** is the point of a business capped account to be treated like a home uncapped abuser?
 
bgotapen said:
I am so absolutely sick of WA's b***s***

Complain get a brick wall reply it will be fixed when it is fixed. No help, no refunds NO immediate cancelation. Not even 144p will load now forced to use my afrihost capped.

Here is my honest opinion to all potential WA customers: Look elsewhere... If they treat you like this after they take your money they are not worth a damn cent of it in the first place. Also don't fall for their business uncapped that support recommends it is absolutely rubbish

Pings right now are 100ms local

speeds are full on speedtest but on average you will have 10KB/s like I am having now. Youtube is dead, gaming is dead... browsing is painfully slow and to be honest WA support is horrible both on this forum and even more so on their website. I have to ask WHERE THE F*** my R400 i paid them this month went because this is the same R99 rip off package you will get with openweb. Same profiles and it feels like the account is shared with at least another user.
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Hi,

We can understand your frustration but I'm still waiting for your account details so I can assist.
 
bgotapen said:
I am so absolutely sick of WA's b***s***

Complain get a brick wall reply it will be fixed when it is fixed. No help, no refunds NO immediate cancelation. Not even 144p will load now forced to use my afrihost capped.

Here is my honest opinion to all potential WA customers: Look elsewhere... If they treat you like this after they take your money they are not worth a damn cent of it in the first place. Also don't fall for their business uncapped that support recommends it is absolutely rubbish

Pings right now are 100ms local

speeds are full on speedtest but on average you will have 10KB/s like I am having now. Youtube is dead, gaming is dead... browsing is painfully slow and to be honest WA support is horrible both on this forum and even more so on their website. I have to ask WHERE THE F*** my R400 i paid them this month went because this is the same R99 rip off package you will get with openweb. Same profiles and it feels like the account is shared with at least another user.
Click to expand...

+11111111111111111111111111111111111111

Like Zewp said, the best place to fk them hard is their wallets. Downgrading to WA Capped is not a solution.
 
WebAfrica Helper said:
Hi,

We can understand your frustration but I'm still waiting for your account details so I can assist.
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What is the point? it takes you a day to reply your support two days. If it does not cost you credibility on this forum or other public place you and the rest of the support just can't give a flying fartsicle.

Youtube 144p... buffering. Cs go ping 100ms. Browsing is piss poor...

I got business so i can use my internet during the day. End of story... your support gave me a "Free" aka paid for in full(by my money for the uncapped that is broken) capped account that i did not even get to using and it is expired today... 2 days later.

But the problems still persist and I have not even used the capped account at all. Hey at least cancelation will take effect at the 1st of july... maybe...
 
only trouble I have with my 200GB account is when I start to use their 12-6 am free dl service, between 12-1 it is unusable, at around 1:15-30 it goes full speed till 6, so losing an hour and about a half there.

any1 else having same issue, or is it something on my account?
 
Mant1s said:
only trouble I have with my 200GB account is when I start to use their 12-6 am free dl service, between 12-1 it is unusable, at around 1:15-30 it goes full speed till 6, so losing an hour and about a half there.

any1 else having same issue, or is it something on my account?
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Hi,

I must say that's very odd :( When last did you experience this issue? So I can escalate this to our Engineers and if you don't mind - can you please PM me your account details?
 
Mant1s said:
only trouble I have with my 200GB account is when I start to use their 12-6 am free dl service, between 12-1 it is unusable, at around 1:15-30 it goes full speed till 6, so losing an hour and about a half there.

any1 else having same issue, or is it something on my account?
Click to expand...

I can concur with the time 12-1, nothing moves.
 
given these known problems you are having, why not give your customers the option to cancel before month end? and everyone walks away after month end?

don't even make it policy. do it for those who ask. it's a tiny amount in your world.

you are only setting yourselves up to create customers that will never return. a strange business decision given that most cistomers always assume they might return to a vendor they have just left.
 
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