Web Africa ADSL general feedback

cancelled, calender month is a schlep but hey thats business. Will most likely go with an Afrihost option from January.
 
The last few days I am pleased to see that my DL's in DL+ time have been going at pretty much full speeds, so that is good and at least some improvements to get back to normal :)
 
WebAfrica support has declined over their years and there website has timeout issues which they refuse to admit.

"Error 524 Ray ID: 24a2ac89464c358a • 2015-11-24 05:23:46 UTC

A timeout occurred"
 
I got an invoice out of the blue for a hosting service...
I'm guessing this is because you took over domaincheap? Thing is I had a free account there, and previous emails stated prices would remain the same. I'd rather just have the thing cancelled since I am not actively using it anyway
 
Archer said:
I got an invoice out of the blue for a hosting service...
I'm guessing this is because you took over domaincheap? Thing is I had a free account there, and previous emails stated prices would remain the same. I'd rather just have the thing cancelled since I am not actively using it anyway
Click to expand...

Please PM your account details and our cancellations will process this for you.
 
diegoa said:
WebAfrica support has declined over their years and there website has timeout issues which they refuse to admit.

"Error 524 Ray ID: 24a2ac89464c358a • 2015-11-24 05:23:46 UTC

A timeout occurred"
Click to expand...


Hi Diego,

Mujeeb has been dealing with your query and escalated the website issues over to our sys admin team,

Further communication will be provided to you via your open ticket.

Apologies about all the inconvenience which this has caused you.
 
@WAHelper

Feedback for you as I was told all was sorted out and my account should be running fine

DL at 17:05 ran at under 25% line speed
At 19:45 just managed about 50% line speed
At 21:25 and just over 25% line speed

My problem is not resolved at all and there has been no improvement - in fact the last few days seem to be worse.

Please can this be sorted out once and for all?

Thank you
 
I am new to uncapped but torrents are not working...25kBs average.Switch over to capped account and running as per normal.any ideas.2 meg line speed
 
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Does anybody have a number for WA Billing?

There's no reply from billing on the automated system and "reception" is offline due to unforeseen circumstances? WTF?

I'd like to pay my account but can't get a balance out of them.
 
Wtf WA!

I phoned yesterday to cancel my account. Never got the confirmation email and it's still shows as an active account (no pending cancellation).

Phoned again now and got cut off after 12 minutes of holding.

No response from my ticket I created yesterday either regarding this.

:wtf::mad::wtf::mad::wtf::mad::wtf::mad:

Edit: got through on the support number (086 000 9500) and to billing who cancelled it. They really are making it as hard as possible to cancel.
 
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So Web Africa are outside my office today punting their Vumatel fibre packages. The question I have is, is there any midnight data included?
 
biometrics said:
Wtf WA!

I phoned yesterday to cancel my account. Never got the confirmation email and it's still shows as an active account (no pending cancellation).

Phoned again now and got cut off after 12 minutes of holding.

No response from my ticket I created yesterday either regarding this.

:wtf::mad::wtf::mad::wtf::mad::wtf::mad:

Edit: got through on the support number (086 000 9500) and to billing who cancelled it. They really are making it as hard as possible to cancel.
Click to expand...

Hi biometrics

Very sorry to hear this, please PM your details and our cancellations team will attend.
 
Fulton17 said:
@WAHelper

Feedback for you as I was told all was sorted out and my account should be running fine

DL at 17:05 ran at under 25% line speed
At 19:45 just managed about 50% line speed
At 21:25 and just over 25% line speed

My problem is not resolved at all and there has been no improvement - in fact the last few days seem to be worse.

Please can this be sorted out once and for all?

Thank you
Click to expand...

Hi Fulton17

We have asked our Engineers to look into this.

Mujeeb will be in contact with an update.

Truly sorry for the inconvenience which this has caused.
 
WebAfrica Helper said:
Hi Fulton17

We have asked our Engineers to look into this.

Mujeeb will be in contact with an update.

Truly sorry for the inconvenience which this has caused.
Click to expand...

Thank you

This has been going on for ages and I would say most of this month I haven't been able to use my account properly which really is just not right. How much longer before it is truly resolved as this is not the first time the engineers have dealt with this concern?

I am also waiting for feedback on an incorrect billing issue and I did reply to Jason on Wednesday but have had update from him yet. It is Ticket 3109669

Thank you
 
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