Web Africa Billing Practices - Consumers Beware

[leegreene]

Consumers beware of Web Africa's questionable billing practices. Here's the experience I had with Web Africa and I share it so that other Consumers do not get ripped off by Web Africa.

at 10pm on 30 September 2014 I activated the 90 GB Capped Internet Service.
On 3 October 2014 I cancelled the service.

However, Web Africa initially charged me for ALL of September even though I had their service for only 2 hours during September. After numerous complaints they gave me a credit for unused days for September.

However, when I cancelled the service on 3 Oct 2014 I got charged R419 for ALL of October 2014 AND they charged me another R419 for ALL of November 2014.

The Consumer Protection Act clearly states that Consumers have the right to cancel service with 21 Business days notice. I gave more than a 21 business days notice of cancellation.

Web Africa's response: "The cancellation policy provide for the Consumer Protection Act is not part of our terms and conditions you have agreed when signing up with Web Africa. You have agreed that you will adhere to Web Africa terms and conditions, while you will be rendering the services on our Networks."

An intentional violation of the CPA.

 

[Chevron]

Consumers beware of Web Africa's questionable billing practices. Here's the experience I had with Web Africa and I share it so that other Consumers do not get ripped off by Web Africa.

at 10pm on 30 September 2014 I activated the 90 GB Capped Internet Service.
On 3 October 2014 I cancelled the service.

However, Web Africa initially charged me for ALL of September even though I had their service for only 2 hours during September. After numerous complaints they gave me a credit for unused days for September.

However, when I cancelled the service on 3 Oct 2014 I got charged R419 for ALL of October 2014 AND they charged me another R419 for ALL of November 2014.

The Consumer Protection Act clearly states that Consumers have the right to cancel service with 21 Business days notice. I gave more than a 21 business days notice of cancellation.

Web Africa's response: "The cancellation policy provide for the Consumer Protection Act is not part of our terms and conditions you have agreed when signing up with Web Africa. You have agreed that you will adhere to Web Africa terms and conditions, while you will be rendering the services on our Networks."

An intentional violation of the CPA.

1 Month notice cancellation is 10% normal.

Even if you cancelled on 3 Oct you could still use the bandwidth for the whole month.

Also no where on their site do they say they will charge you pro-rata for capped accounts. They only charge pro-rata for uncapped.

Now stop trying to be a chancer and trying reading before you sign things.

Their cancellation policy is listed on the package sign up page for heaven's sake.

Do maybe you work for Afrihost or something?