Web Africa, can't login to Client zone

[guest2013-1]

Tried several times to login. no dice. did a password retrieval (because face it, who's memory is perfect)

Emailed me a password I don't recognize, so I just assumed they randomly generate a new one for me (which seems silly if some annoying douche kept resetting your password like that by just filling in your email address). Tried logging in with the password they emailed me. No go.


I suspect their password retrieval system mailed me the wrong password (if above assumption is incorrect, and if it IS correct, prepare me to annoy a bunch of your clients by just resetting their passwords all the time without their intervention)

Tried IE and Chrome (I don't use IE so it's usually a clean slate, so don't even come with me about cookies and clearing cache)

aaaaaand. No confidence that they've improved at all.

 

[Webafrica Helper]

Tried several times to login. no dice. did a password retrieval (because face it, who's memory is perfect)

Emailed me a password I don't recognize, so I just assumed they randomly generate a new one for me (which seems silly if some annoying douche kept resetting your password like that by just filling in your email address). Tried logging in with the password they emailed me. No go.


I suspect their password retrieval system mailed me the wrong password (if above assumption is incorrect, and if it IS correct, prepare me to annoy a bunch of your clients by just resetting their passwords all the time without their intervention)

Tried IE and Chrome (I don't use IE so it's usually a clean slate, so don't even come with me about cookies and clearing cache)

aaaaaand. No confidence that they've improved at all.

Morning,

I have asked our support team to send you a support ticket with the correct log in details. Not sure why our system sent you an incorrect password but have escalated that to our engineers.