Web Africa customer service warning!

[WAJeff]

BOY WAS I WRONG!!!!!!!! WA quoted R1 399 for a router which i said i wanted but then found elsewhere for R980 so i cancelled the order. i received an invoice and a credit note cancelling the invoice. they sent the router by mistake and i asked them to collect it, which they did. today i received an invoice for the router which is annoying in itself but the cherry on top is the (lack of) service when i phoned to point out the error. Karen (billing) tried to put me through to ADSL line billing, after waiting a while i phoned again and asked Wafieka (billing) to stay on the line until i got a reply from ADSL line billing - which she did not. i phoned again and Alecia (switchboard) tried to put me through, after waiting a while i phoned for a 4th time and asked her to hold on while i got through - she put me through to Tariq in support!!! Jeff i ask you with tears in my eyes what is a customer to do????? i've supported you guys all along buy i'm livid right now. ticket number GUEST4I1019167

Apologies for this maumau. I see that Dominic has just replied and there is a credit note pending on your account for the router. Regardless though, this shouldn't have happened. I'll follow up with the guys involved and see what I can find out.

Our call volumes have been a little higher than normal today, they usually are at the end of the month.

 

[KikzAzz]

In my experience, after all the connectivity issues started(probably shortly after they became tier1 or whatever it's called with their own network) then the service was the only good thing left.... Definitely could never complain about the service... But that's just me anyways.

Sent from a Galaxy SII far far away via Tapatalk

Well, it probably depends on what you need to have done.

I've been battling for 2 weeks already with the speed on my ADSL line which is hosted by WA. Constant promises about it being tested. The bottom line is that the speed pick up during the day and at night I get way less that 0.4 Mb/s on a 4Mb line.

I wonder what the consumer law says in connection with that. I pay for a 4Mb service but get less than 0.5Mb. I will definitely consider that options as well.

My only conclusion is that the WA network can't cope.