Web Africa, do they work weekends (Saturdays)?

[feo]

Well Im capped and its the first time Im topping up with prepaid gigs from WA. Ive done the payment by EFT so when can I expect my username/pass? Do I need to send them proof of payment?

 

[sludge]

Yep, IIRC you just have to fax it to them or something, the proof of payment that is.
Dunno if they are actually in their offices over the weekends, but open a support ticket or something or use messenger, I'm sure they will be able to sort you.

 

[feo]

Well I'm capped and I dont have another account to use on my line in the meantime plus I use Google Talk not Messenger . Im posting this from my phone, its my only connection ATM. No fax machine at home either...eish.

 

[kevinswan007]

they are open saterdays, best phone them asap before they close.
they are very fast and professional.
good luck.

 

[Highflyer_GP]

Or you could download your proof of payment after you've paid and email it to them at billing[at]webafrica[dot]co[dot]za

My account usually works instantly after I top up, even before I pay and email proof of payment. I think after you buy from them a few times, they trust that you will transfer the funds into their account and email/fax them proof of payment.

 

[sludge]

+27 21 464 9500 (Phone) <---- Billing support no.

 

[biltonguy]

WA are open 24/7/365, theres will always be someone there to answer tickets and calls

 

[feo]

WA rocks! Service levels are infinitely better than telkom. Well done, I'll be getting my prepaid gigs from WA from now on.