Web Africa limit notifications.

[DagegeN]

Howzir all.
Is there some one out there that has got this service activated on your account, and actually receive these sms / emails giving you a warning that you have reached your threshold limit ?

 

[nic777]

Yes, I get SMS and email when its below 1 gig and when its capped

Unfortunately, and I think they actaully say this themselves, the sms/email saying you've capped usually comes much later (~an hour) after you are capped.

No biggie to me because I know when I'm capped and about to be capped.

 

[mercurial]

It used to work, but hasn't work in months for me. I got the sms notifications.

 

[DagegeN]

It used to work, but hasn't work in months for me. I got the sms notifications.

Same here it used to work when i signed up with them, but the last few months it is not working at all.

But i did open a support ticket for this error.

 

[BrianB]

Same here it used to work when i signed up with them, but the last few months it is not working at all.

But i did open a support ticket for this error.

Same except I still get the less than 1gig remaining message but I dont get the message to say I have been capped.

 

[rajharie]

sms used to work but hasnt for awhile now and email never worked

 

[DagegeN]

Same except I still get the less than 1gig remaining message but I dont get the message to say I have been capped.

OK well are you guys on month to month, because i am on pre-paid.

 

[nic777]

Hmmm, you guys better check your settings again on the site because I vaguely remember they saying they changed something regarding notifications and you had to enter your details in again. Vaguely.

 

[DagegeN]

Hmmm, you guys better check your settings again on the site because I vaguely remember they saying they changed something regarding notifications and you had to enter your details in again. Vaguely.

I did just that.

I actually disabled the service and then enabled it again just to "refresh" the info, but still no luck.

 

[mercurial]

I did just that.

I actually disabled the service and then enabled it again just to "refresh" the info, but still no luck.

Same here. Did that a while ago.

 

[WaDaniel]

Bandwidth Usage Notifications

Hi everyone,

There was a RADIUS system error that was caused by the bandwidth usage notifications and as a result these notifications were temporarily disabled.

All notifications including email and SMS reminders should now be fully functional.

If you experiencing bandwidth notification issues I advise you review your contact email and number listed under the DSL console, this can be done as follows:
1) Login through http://dsl.webafrica.co.za
2) Select "Settings" on the left tab
3) Ensure "Enable Usage Notifications" is enabled
4) Review contact details listed.

If you are still not receiving bandwidth notifications please PM your client code and the ADSL account in question and I will gladly investigate further.

We apologize for any inconvenience experienced.