Web Africa - Line transfer billing

[Polemus]

Just a heads-up...

I requested my DSL line to be moved to Web Africa, during this process i confirmed around 5-10 times wheter or not i will be double charged in some way, to which i was told "NO" every single time.

All my debit orders has now been deducted and here is what happened with my 10MB line

Telkom - R624.50 (DSL)
Web Africa - R400.00 (DSL)
Web Africa - R258.06 (DSL)

I have now paid MORE than double this month for my DSL line.

If you want to move... be prepared.

I have now lost all faith in Web Africa, cause i specifically asked if this would happen and they told me "NO".

UPDATE: Looking at HelloPeter, it is clear that WA's service is slipping in a BIG way... so sad... this for a company that believes that their "Service" not "Price" is what sets them apart from other ISP's in South Africa.

UPDATED: Web Africa called me back and will refund the R258.06 om Friday. They tried to push the blame to Telkom, then they tried to blame ALL the consultants i spoke with, but i had none of it. If you now remove the R258.06, then i am paying double this month for my DSL. Thanx Web Africa for lying about it more than once. I am now too scared to move my line or anything else. Who knows what will happen.

 

[MickZA]

One of them owes you a credit the problem is that you're going to have to lodge a billing dispute with Telkom yourself via 10210 - best of luck

 

[Electric]

Did you not get charge for a Pro-rata bill?

 

[Polemus]

Did you not get charge for a Pro-rata bill?

It seems like it....

However... the R258.06 is not correct, cause i was charged the full amount by Telkom. And if i have to pay the next month's bill up front, then i would have expected them to tell me so when i asked whether or not i am going to be charged extra this month

 

[Webafrica Helper]

Just a heads-up...

I requested my DSL line to be moved to Web Africa, during this process i confirmed around 5-10 times wheter or not i will be double charged in some way, to which i was told "NO" every single time.

All my debit orders has now been deducted and here is what happened with my 10MB line

Telkom - R624.50 (DSL)
Web Africa - R400.00 (DSL)
Web Africa - R258.06 (DSL)

I have now paid MORE than double this month for my DSL line.

If you want to move... be prepared.

I have now lost all faith in Web Africa, cause i specifically asked if this would happen and they told me "NO".

UPDATE: Looking at HelloPeter, it is clear that WA's service is slipping in a BIG way... so sad... this for a company that believes that their "Service" not "Price" is what sets them apart from other ISP's in South Africa.

UPDATED: Web Africa called me back and will refund the R258.06 om Friday. They tried to push the blame to Telkom, then they tried to blame ALL the consultants i spoke with, but i had none of it. If you now remove the R258.06, then i am paying double this month for my DSL. Thanx Web Africa for lying about it more than once. I am now too scared to move my line or anything else. Who knows what will happen.

Hi Polemus,

Really sorry for the misinformation about how you will be billed for the line and our team should have explained this correctly.

I will follow up and make sure the credit is processed correctly.

 

[Remydp]

Just make sure Telkom don't also charge a R 300 fee listed under 'other'. Telkom have now charged me the R 300 twice. Once when I upgraded my line to VDSL and the other when I moved my line to another ISP. They did reverse the charge both times.

 

[Polemus]

Just make sure Telkom don't also charge a R 300 fee listed under 'other'. Telkom have now charged me the R 300 twice. Once when I upgraded my line to VDSL and the other when I moved my line to another ISP. They did reverse the charge both times.

I'll be keeping a close eye.

I think what gets me the most, is the fat that they always do a credit note, and you end up sitting short on your budget. R300 does not break the bank, but i am 100% positive that for others that could be a huge impact.

I ALWAYS demand that they do a refund..... Telkom never does, but this is the second time that Web Africa will.

 

[Electric]

I'll be keeping a close eye.

I think what gets me the most, is the fat that they always do a credit note, and you end up sitting short on your budget. R300 does not break the bank, but i am 100% positive that for others that could be a huge impact.

I ALWAYS demand that they do a refund..... Telkom never does, but this is the second time that Web Africa will.

I have been overcharged by Telkom 4 times.
Every single time I disputed it and got a credit.

 

[Polemus]

I have been overcharged by Telkom 4 times.
Every single time I disputed it and got a credit.

I was referring to a refund. did you get the cash back in your bank account? Cause i have never, they ALWAYS insist that they can only credit my Telkom account, which means i will pay less next month

 

[Electric]

I was referring to a refund. did you get the cash back in your bank account? Cause i have never, they ALWAYS insist that they can only credit my Telkom account, which means i will pay less next month

Yes, that is their policy.
There's no fighting it.

It's the same thing though surely?
If it means I pay less next month and the overcharge is balanced out, surely it's the same?
Yes you don't have the cash in your wallet but it means the debit order is lower next month.
So it's a win win really.

 

[Polemus]

Yes, that is their policy.
There's no fighting it.

It's the same thing though surely?
If it means I pay less next month and the overcharge is balanced out, surely it's the same?
Yes you don't have the cash in your wallet but it means the debit order is lower next month.
So it's a win win really.

I suppose each person has their own preference. I do recall one time that i was screwed over by iBurst for charging me almost triple my monthly premium, which caused me to be out of pocket by just over 2K. That was not so win win. But yeah... sometimes it is a bonus if your bills next month is less than expected.