Has anyone else experienced this with other ISP's,
I decided to upgrade from 4mb/s to 10mb/s. In the Web Africa portal I did the upgrade of my uncapped account which it allows me to do no problem (and bills me accordingly as you might expect). When I tried to do the line upgrade, it said it would only go through at the end of the month (this was a little over a week ago). I got someone on an online chat, with the intention of downgrading my account until the line is done, but they told me I had to phone in for that. Tried phoning in, but gave up after 10 mins on hold. Decided to leave it till the end of the month. End of the month has come and gone, I have been billed for a 10mb/s uncapped account on a 4mb/s line, and line is still 4mb/s.
(BTW - I have now, through the same portal, sent a cancellation request for the account and the line. There are plenty ISP's out there. No need to tolerate this kind of thing)
EDIT - Just saw the thread for ISP's which is more appropriate for this. Please ignore this.
I decided to upgrade from 4mb/s to 10mb/s. In the Web Africa portal I did the upgrade of my uncapped account which it allows me to do no problem (and bills me accordingly as you might expect). When I tried to do the line upgrade, it said it would only go through at the end of the month (this was a little over a week ago). I got someone on an online chat, with the intention of downgrading my account until the line is done, but they told me I had to phone in for that. Tried phoning in, but gave up after 10 mins on hold. Decided to leave it till the end of the month. End of the month has come and gone, I have been billed for a 10mb/s uncapped account on a 4mb/s line, and line is still 4mb/s.
(BTW - I have now, through the same portal, sent a cancellation request for the account and the line. There are plenty ISP's out there. No need to tolerate this kind of thing)
EDIT - Just saw the thread for ISP's which is more appropriate for this. Please ignore this.
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