Web Africa Outage

[WAangelo]

Hi guys

It appears that the issue has been resolved.

We are still doing some maintenance which could result in some connectivity issues.

@warwickw - could you please pm me your contact details and client code, I would like to have your query investigated for you.


Thank you.

 

[warwickw]

Thanks guys!

@WAangelo - PM sent

 

[Fulton17]

Hi guys

It appears that the issue has been resolved.

We are still doing some maintenance which could result in some connectivity issues.

No such luck for me.

Early this afternoon I could not connect and after eventually getting thru to support, my account was reset and worked for a short while. Now I am back on my Afrihost backup account and after 6 minutes of holding for support have moved from caller 5 to caller 4.

Can we be given some clarity on when the problem will actually be finally resolved? Thanks so much

 

[walan]

Hi Fulton17

Can you please PM me your details so I can investigate this for you. It does sound like a isolated incident as I have not had any connectivity issues reported since the maintenance was complete this morning.
Any one else experiencing similar problems ?

 

[Fulton17]

Hi Fulton17

Can you please PM me your details so I can investigate this for you. It does sound like a isolated incident as I have not had any connectivity issues reported since the maintenance was complete this morning.

Will do - thanks for quick follow up.

I am up and running again - thanks Hugo for your help

 

[WAangelo]

Why we only getting such pathetic speeds on international via WA, 256k to USA and 384k to London ?

Hi warickw

As discussed with our support department your account should now be functioning as it should as the issue resolved.

Feel to contact our support staff should you have any further questions.


Thank you.