Web Africa - Problems Downgrading

[KinsZA]

Hi

I submitted a downgrade request before the 20th of last month, had it verified by sales agent the account was in that state and come this month... nothing, still in pending downgrade. I logged a support query but have not had much luck as yet. Has anyone faced this problem before and if so what did you do to fix it.

Edit: Finally got through to live support, apparently they are having quite a few problems with this but the guy I dealt with (Kevin) was able to put the request through, just waiting on it to take effect.

 

[Webafrica Helper]

Hi

I submitted a downgrade request before the 20th of last month, had it verified by sales agent the account was in that state and come this month... nothing, still in pending downgrade. I logged a support query but have not had much luck as yet. Has anyone faced this problem before and if so what did you do to fix it.

Edit: Finally got through to live support, apparently they are having quite a few problems with this but the guy I dealt with (Kevin) was able to put the request through, just waiting on it to take effect.

Hi KinsZA,

As per my reply to your PM Kevin is assigned to your matter and will be getting the issue resolved. He will provide feedback as soon as it has been resolved and I will follow up with him as well.