Web Africa support response is......

[Freshy-ZN]

Worse than a bedroom based teenager reselling shared hosting.

In this day and age I do not think a bonafide hosting/internet service company should take longer than an hour to answer a support ticket. 24/7!

 

[padjakkels]

Maybe they just dont want to answer a nagging user did you try to phone them?

 

[Freshy-ZN]

Wtf? Nagging? A support request is now nagging? Annoyed because no answer since 14.30 yesterday?

 

[padjakkels]

Lol...did you see my smiley face??? It was a joke!! Lol

 

[padjakkels]

Phone them!!

 

[Freshy-ZN]

Sorry, I'm very grumpy this morning....

 

[PPLdude]

Try waiting 10 days

 

[Conack]

I do not think a bonafide hosting/internet service company should take longer than an hour to answer a support ticket. 24/7!

24/7, within the hour support. How much are you paying exactly that you expect this sort of service?
Your sense of entitlement is disgusting.

 

[WAslayer]

unless you are paying specifically for priority support over and above whatever you are paying for your services, you are ***** out of luck expecting a SLA on your support ticket to the urgency you want..

 

[Webafrica Helper]

Worse than a bedroom based teenager reselling shared hosting.

In this day and age I do not think a bonafide hosting/internet service company should take longer than an hour to answer a support ticket. 24/7!

Hi Freshy-ZN,

Please PM me your account details so I can get our team to follow-up and get back to you.