I have been using WA's Business Uncapped 10mb account for the past 6 months. Initially there was no problem and I am not a heavy data user. Over the Christmas and New Year period I had downloaded quite heavily, used about 200g the first week of January, then only to find that my download speed was down to 100k/s, can't even watch Youtube video properly. Logged into my account and realized that I have been shaped (badly). Fine, never got shaped when I was using Afrihost, especially considering it is a Business Uncapped account @R975/month. Decided to switch to another supplier. Then the real nightmare begins:
WA allow you to create an account online with no problem like most of other ISPs, but when it comes to cancellation, you have to make a phone call to do so. I had no choice, but called their so called "dedicated cancellation line", 10H00 6 January, holded for 15 minutes, no answer, the second time it give me the option to leave my number for them to call back, I did so, the message says they will call me back within two hours. They didn't call me back till I call them back around 16H00 that afternoon. Due to the fact it is so difficult to cancel a service with them, and I was a bit angry with the shaping and the hassle I had to go through, so I got to the agent and cancelled all my services with them (two uncapped 10mb accounts, and two 10mb adsl lines). I cancelled a service with Afrihost that same day in the morning online without any problem, and service will be cancelled 31 January, but the case with Web Africa, they put the cancellation only 28 February, so any one reading this please take a note, try stay away with this kind of ISP which let you sign up easily and not getting away easily and long notice periods.
Furthermore, they will charge me for the uncapped accounts and adsl lines till end of February, but a few days later, when I had problem with my adsl lines and want them to have a look for me, they send me an email back saying it is in the pending cancellation status so they can not help me, I have to log a fault with Telkom directly!!! So I am paying for their services (which I do not want but forced to) and they not providing support on it, I threatened to take this to the media (actually mentioned MyBroadband Forums) and take it legally, from then on no reply at all from them. THIS IS WEB AFRICA and their services when it comes to unsatisfied customer. I am not saying this will happen to you but just watch out and if it happens to any of you, do not be suprised, I am here with you.
WA allow you to create an account online with no problem like most of other ISPs, but when it comes to cancellation, you have to make a phone call to do so. I had no choice, but called their so called "dedicated cancellation line", 10H00 6 January, holded for 15 minutes, no answer, the second time it give me the option to leave my number for them to call back, I did so, the message says they will call me back within two hours. They didn't call me back till I call them back around 16H00 that afternoon. Due to the fact it is so difficult to cancel a service with them, and I was a bit angry with the shaping and the hassle I had to go through, so I got to the agent and cancelled all my services with them (two uncapped 10mb accounts, and two 10mb adsl lines). I cancelled a service with Afrihost that same day in the morning online without any problem, and service will be cancelled 31 January, but the case with Web Africa, they put the cancellation only 28 February, so any one reading this please take a note, try stay away with this kind of ISP which let you sign up easily and not getting away easily and long notice periods.
Furthermore, they will charge me for the uncapped accounts and adsl lines till end of February, but a few days later, when I had problem with my adsl lines and want them to have a look for me, they send me an email back saying it is in the pending cancellation status so they can not help me, I have to log a fault with Telkom directly!!! So I am paying for their services (which I do not want but forced to) and they not providing support on it, I threatened to take this to the media (actually mentioned MyBroadband Forums) and take it legally, from then on no reply at all from them. THIS IS WEB AFRICA and their services when it comes to unsatisfied customer. I am not saying this will happen to you but just watch out and if it happens to any of you, do not be suprised, I am here with you.
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This is definitely not the impression we would like you to have about us. Please PM me your account details so I can look into this and assist?