aggressiveGrey
Senior Member
- Joined
- Nov 11, 2013
- Messages
- 616
- Reaction score
- 59
Hello WA
After all these service feedback forms and words like "we aim to give you the best possible service" has just ticked me off in all the wrong places.
I want to love webafrica and I am from CPT, hell i even went for an interview there.
But holy hell
You have like 1 helpful person in support.
Hosting is useless
Support is on vacation 99% of the time, I'm shocked.
Generic responses everywhere
On hold on phone for days
You guys just have to look at Hetzner (which we opted to go for instead for the past few years) and you will see that all of the services and support you have is dismal in comparison to a company that actually means what they say.
Before you look down on this post, I am support staff for the company i work for so it bugs me how lack luster you guys are for such a big company in SA.
Another thing is even your MyBB rep has not gotten back to me about an issue which was MONTHS ago.
You do the least possible wherever possible.
Honestly, you guys need a wake up and your technical managers should go on a course because they literally know nothing, for females im suprised they got the job in support management without knowing the basics.
So please, just pull up your socks, in a general manner.
you think of webafrica and its like "oh ye there capped adsl is good" and thats about it.
After all these service feedback forms and words like "we aim to give you the best possible service" has just ticked me off in all the wrong places.
I want to love webafrica and I am from CPT, hell i even went for an interview there.
But holy hell
You have like 1 helpful person in support.
Hosting is useless
Support is on vacation 99% of the time, I'm shocked.
Generic responses everywhere
On hold on phone for days
You guys just have to look at Hetzner (which we opted to go for instead for the past few years) and you will see that all of the services and support you have is dismal in comparison to a company that actually means what they say.
Before you look down on this post, I am support staff for the company i work for so it bugs me how lack luster you guys are for such a big company in SA.
Another thing is even your MyBB rep has not gotten back to me about an issue which was MONTHS ago.
You do the least possible wherever possible.
Honestly, you guys need a wake up and your technical managers should go on a course because they literally know nothing, for females im suprised they got the job in support management without knowing the basics.
So please, just pull up your socks, in a general manner.
you think of webafrica and its like "oh ye there capped adsl is good" and thats about it.
