Web Africa

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Cape Town
Has anyone been with web africa.. If so how was/is your experience with them so far?
 
Been with them for years now. Although support with the occasional problem has at times been not exactly stellar (this seems to be the most common gripe), I am on the whole very happy with them. Even though it may sometimes take a few calls to solve a problem, they are usually very helpful. They are certainly way better than what I experienced (admittedly years ago) with MWEB and Telkom.
 
Been with them for 4 Years, support is crap as usual but data streams stay solid and if they go down its normally for like 10min once or twice a year.
 
Yeh, with all ISPs it's expected to have bad customer support. Somehow cool ideas has great reviews but unfortunately they do not have what I am specifically looking for.
 
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Yeh, with all ISPs it's expected to have bad customer support. Somehow cool ideas has great reviews but unfortunately they do not have what I am specifically looking for.
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What are you looking for :)
 
PBCool said:
What are you looking for :)
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An ISP that doesn't have sharing WiFi with neighbours against the Ts and Cs. This is under your "unacceptable use" section of the terms and conditions.

Im assuming this means your internet is meant for only your house. And may not be shared. Didn't understand it well but I think thats what it means. Please correct me if im wrong.
IMG_20180812_203753.jpg
 
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An ISP that doesn't have sharing WiFi with neighbours against the Ts and Cs. This is under your "unacceptable use" section of the terms and conditions.

Im assuming this means your internet is meant for only your house. And may not be shared. Didn't understand it well but I think thats what it means. Please correct me if im wrong.
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Well yes, these services are designed for per home to be feasible from a business perspective, not to be shared to multitudes of homes for a single line :). Why doesn't your neighbor just get their own service?
 
Yeh, I understand what you mean, she asked a while back if i would be able to share the wifi with her when we get fibre. She is in her 60s and lives on her own, she only needs it for checking emails or whatever I didn't ask and paying then R600 or how much the cheapest option is would be too much to spend on just to do basic tasks on the internet.
 
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Yeh, I understand what you mean, she asked a while back if i would be able to share the wifi with her when we get fibre. She is in her 60s and lives on her own, she only needs it for checking emails or whatever I didn't ask and paying then R600 or how much the cheapest option is would be too much to spend on just to do basic tasks on the internet.
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LTE maybe? Pretty cheap for low data use.
 
Is anyone experiencing problems on WebAfrica?

I'm on a 100Mbps fibre line and honestly I was getting better on my 20mbps ADSL. Especially after 6pm its useless. I'm getting downloads at 460kbps. Yes thats not slow, but on a 100mb line it is! Outside of those hours I can push 3+MB/s. Whats the point of selling us fibre speeds they can only guarantee 20% of the time?

And now tonight i'm just getting randomly disconnected. Like 100% packet drops after the gateway and then after 5mins it comes back.

I'm starting to get tired of them...
 
I'm facing problems on WebAfrica every evening. My 50mbit line drops to around 4mbits up and down. My latencies to www.webafrica.co.za jump to over 150ms. I pinged WebAfrica with a support ticket, and they responded by telling me there were still problems with Frogfoot, and promptly closed my ticket.

My buddy around the corner from me sits on the same Frogfoot infrastructure, and is displaying stable 2ms pings to webafrica.co.za, while my ping flails around like a loose fire hose. He is on CISP.

I don't mind having the occasional service disruption, but what I cannot handle is the lack of communication and dismissive attitude that WebAfrica's support display. I really do feel like I'm flushing my money down the toilet with them. I will be looking to move to CISP, if not for the better service performance, then just their apparent willingness to engage with their customers.
 
Me too, it's been really bad lately. Getting 3-4mb on my 100mb line during peak hours. Can barely browse or play games
 
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Has anyone been with web africa.. If so how was/is your experience with them so far?
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Yeah i have WEBAFRICA and they are terrible as I email them about my fibre, on open serve which by the way dont get, since they are the only network that uses FUP which is such rubbish because its 30day rolling usage bunch of garbage. try looking at atomic its a new isp.

Aswell as not answering questions... they dont even take the time to contact you back, read you ticket of complaint or answer any questions you pose to them
 
--- said:
Has anyone been with web africa.. If so how was/is your experience with them so far?
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I have been with them for 4 months now, their LTE speed in Muizenberg (Cape Town) is terrible but they have good customer service.
 
So i just realized while collecting speed tests to email their support that my 100mb line is max'ing out at 50mbps... :mad::mad:

I upgraded from 50-100/100 3 months ago, but it looks like somehow its back at 50mbps. Even though the dashboard says 100mbps package...
 
Yeah, I have the same problem... 100/100 on FrogFoot. Been through the usual support channels and according to WebAfrica, FrogFoot need to upgrade some backhaul infrastructure between Cape Town and JHB as it is saturated... Apparently no ETA for when this will happen.

Speeds and latency between 5PM and 11PM are abysmal - especially browsing speed. Essentially getting between 3Mbps and 12Mbps on http during this time.

WebAfrica's support responses:

Frogfoot is currently experiencing a speeds outage in Cape Town. The issue is not yet resolved. Frogfoot advised that they should have this issue resolved by the end of this week

Where the 'end of this week' being last week

Further to that, they forwarded an email to me from FrogFoot:

The link we use for CPT is currently almost at full capacity, hence the slow access in the afternoon and evenings.

We should have ETA by COB tomorrow from IS for when this will be upgraded to resolve this issue

This message was sent on the 15th of August.

Every time I enquire about when this will be resolved, I have been told that there is currently no ETA, and my support ticket is closed (forcing me to re-open it as the issue is not resolved - grrrr)

What I find strange though is that I can max out the line using a well seeded torrent - which I don't understand. Why can torrents get full speed but HTTP is dead if the backhaul is saturated?

Also strange is that there is no outtages listed on either WebAfrica's or FrogFoots websites that relate to this.
 
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lol, what nonsense, blaming Frogfoot... I have a Cool Ideas 100Mbps uncapped package on Frogfoot in Sunningdale, Cape Town and have zero issues with speeds, getting just about full 100Mbps day or night, very consistent and never down.

Sounds like Web Africa is passing the buck big time and blaming Frogfoot for their own problems...
 
Ryan Richardson said:
lol, what nonsense, blaming Frogfoot... I have a Cool Ideas 100Mbps uncapped package on Frogfoot in Sunningdale, Cape Town and have zero issues with speeds, getting just about full 100Mbps day or night, very consistent and never down.

Sounds like Web Africa is passing the buck big time and blaming Frogfoot for their own problems...
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I have to agree... Complete BS.
 
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