Web Intact (Or intactless service)

I called support and whoever answer my call said there is network problem since tuesday and it should be fine now. then he checked my the tower I connect to and there was no problem with it....
 
@syrovi
I play BF2 online and with a full server and lots of action (its a FPS) it will use 50-70MB per hour, so im fairly sure thats not going to cap you. Besides im sure you connection doesnt download at a rate of 1 gig and hour!
 
cyberarmy said:
Internet still slow as hell, I think it's worse afte 5pm.
Click to expand...

True...........

Looks like none of the gwi clients posted here the last 3 days or so cause either the connection was so slow that my 56k dail up was even faster and/or there was no connection at all
 
I had no connectivity from the 5th (last week Friday) until now. I just love this "BROADBAND" technology, don't you?
 
Hi

Im A GWI client. I phoned Support from Friday last week till yesterday. First my connection was down for 4 days, now it takes me 5 min just to open this link.. I give up can someone plz tell me of a beter isp.

Truesouthafrica u mention something about 512k service?

Plz let me know
 
Greetings all...

Quick answers to the general jist of the last few posts:

yes, we have had problems since the main tower linking to VZN was moved - it was slow, then struck by lightning on Sat 06 Oct '07... but the repair on Sun/Mon has seen us back up to full speed since. Strange that, as lower spec equipment (older) was used to replace the higher spec stuff that was installed in the move...
This will be replaced again soon with top-line stuff.

At the moment, all shaping has been removed, and is back to what it was pre-August '07. This will not be the case for long - only until our new shaping/routing system arrives.

The Rustenburg client was part of a WiMax trial, and should have been made aware of this by the local agents. Rustenburg has a major problem with interference, trees and metal in the earth.

And lastly - ping tests are meant to give an indication of connectivity and connection quality. It is a primary network fault-finding tool, so don't knock anyone who asks you to ping somewhere, and BE SURE TO TELL THEM IF IT TIMES OUT!

It's no use just saying "yes it pings, but what about the time-outs?" - how would the poor person on support know that if you don't tell them?

Don't forget, you won't get to a high-level support person on your first call unless the first-level person can't deal with it. First level support deals with everyone the same way - with the assumption that you know nothing about computers or the Internet, and have probably just unplugged your mouse or network cable or something like that...
 
encrypted said:
Just stay away from WISPS, its plain and simple, the service can not be guaranteed.
Click to expand...

Even ADSL is not guaranteed - it's a 'best effort' service.

Unless you buy a Gold class service with the applicable SLA, there are no guarantees with anyone.
 
What's the deal with WebIntact and Global WebIntact?

www.webintact.com said:
The company Web Intact SA (Pty) Ltd - (known as WebIntact) dissociates itself totally from Global WebIntact (Pty) Ltd as from 13th January 2006.
Click to expand...

Slogans:
WebIntact = Sign on, sit back, connect
Global WebIntact = Sign on, connect, sit back

Come on guys, be original!
 
LandyMan said:
What's the deal with WebIntact and Global WebIntact?

Slogans:
WebIntact = Sign on, sit back, connect
Global WebIntact = Sign on, connect, sit back

Come on guys, be original!
Click to expand...

These are two separate companies, one born out of the other.

WebIntact was the original (in Vereeniging), and GWI started operating as a 'sister company' of WI early in 2005, and the idea was that Global would do National operations, and WI keep their existing Vereeniging customer base. By the end of the year, we could no longer see eye-to-eye, and the relationship was dissolved.

You may have noticed that www.webintact.com's website was last updated in 26/09/2006 and is still hosted on a Telkom ADSL line.

By that stage, all the branding and name were already out there, and we felt it less confusing to just leave it as it is. We changed the order of the words in the slogan and began referring to Global as GWI to *try* and create more of a divide between us.
 
Last edited:
WebIntact

I'm not here to slam anybody so please don't get snotty with me. I was simply stating that ONE PERSON at tech support which I keep getting EVERY time I phone doesn't know what the hell he is doing. And I told him that the ping misses and then he argues with me that the little packets it does receive is fine. My original post only stated that the Global Web Intact solution isn't for everybody, especially people wanting to use torrents and play online games. BTW I still cant open my own website...and every body else can.

Regards

True South Africa
 
truesouthafrica said:
WebIntact

I'm not here to slam anybody so please don't get snotty with me. I was simply stating that ONE PERSON at tech support which I keep getting EVERY time I phone doesn't know what the hell he is doing. And I told him that the ping misses and then he argues with me that the little packets it does receive is fine. My original post only stated that the Global Web Intact solution isn't for everybody, especially people wanting to use torrents and play online games. BTW I still cant open my own website...and every body else can.

Regards

True South Africa
Click to expand...

I'm sorry - snotty?
Just looked back at my posts, and can't see anything I replied to your posts that I intended that way... If it was construed that way, please quote it for me so I can adjust my tone...

And yes - torrents won't perform well on our network due to our policies, but games mostly do. The problem with any wireless network is the tendency for the signal to 'dip' occasionally for whatever reason, and games seem particularly sensitive to momentary interruptions.
Having said that, my wife plays online games a lot (Starcraft, WoW, Guild Wars) and I don't hear her complaining too often... maybe it's her choice of game?
If this is your primary intended use of an internet connection, and a high level of real-time connection stability is a requirement, my personal feeling is that I wouldn't recommend wireless at all - be it WiFi, WiMax, 3G, Sattellite, whatever.... All other applications should be fine. If you can tolerate the occasional dips, there shouldn't be a problem.
 
Please Assist

I am very happy with my GWI package so far, great value for money. Been a happy customer for the last six months.

But for the last 2 week I am having a problem with my connection. I am able to download but if I try to browse web pages for example gamespot.com I get an error in my WinBox Log, Excessive Data Lost – timed out and IE gives my a error without opening the page at all. By the way I am not downloading while browsing the internet so that will not be the issue.

Any idea how to fix the problem, did try helpdesk number but I am not able to reach a consultant. I am in Fochville area - Losberg Tower
 
Last edited:
intensive said:
I am very happy with my GWI package so far, great value for money. Been a happy customer for the last six months.

But for the last 2 week I am having a problem with my connection. I am able to download but if I try to browse web pages for example gamespot.com I get an error in my WinBox Log, Excessive Data Lost – timed out and IE gives my a error without opening the page at all. By the way I am not downloading while browsing the internet so that will not be the issue.

Any idea how to fix the problem, did try helpdesk number but I am not able to reach a consultant. I am in Fochville area - Losberg Tower
Click to expand...


Hi there - this is a confirmed signal strength problem, probably due to the storms last week. Your representative contacted us this morning and should be calling you soon if he hasn't already.
 
Web Intact said:
And lastly - ping tests are meant to give an indication of connectivity and connection quality. It is a primary network fault-finding tool, so don't knock anyone who asks you to ping somewhere, and BE SURE TO TELL THEM IF IT TIMES OUT!

It's no use just saying "yes it pings, but what about the time-outs?" - how would the poor person on support know that if you don't tell them?

Don't forget, you won't get to a high-level support person on your first call unless the first-level person can't deal with it. First level support deals with everyone the same way - with the assumption that you know nothing about computers or the Internet, and have probably just unplugged your mouse or network cable or something like that...
Click to expand...

But never mind, like I said, if you want STABILITY get adsl.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X