Web Intact
Well-Known Member
Primary support and head office phone lines stolen AND struck by lightning...
Primary support and head office phone lines stolen AND struck by lightning...
GWI head office and the primary support number lines (086 110 6161) have had a double whammy over the last couple of months. In November, two of the four two-channel lines were stolen according to Telkom, leaving us with only 4 incoming lines to service the support desk as well as the admin office. In December, a lightning strike took out one of the two remaining lines, leaving us with only one two-channel line! Telkom informs us that they are so backlogged with cable theft faults that it could take ONE to THREE MONTHS before they can fix the fault, and they won't fix the damaged line until the other two are replaced! Go figure?!?!?
This leaves us with only two land lines on 086 110 6161, and the after-hours support cell number 076 188 7761 to service support and admin. The cell number will be active during working hours to try and alleviate the problem.
Apologies from all at GWI, but once again, we are at the mercy of our incumbent monopoly - Telkom. Luckily wireless saves the day once again, and we at least have a mobile to help!
Primary support and head office phone lines stolen AND struck by lightning...
GWI head office and the primary support number lines (086 110 6161) have had a double whammy over the last couple of months. In November, two of the four two-channel lines were stolen according to Telkom, leaving us with only 4 incoming lines to service the support desk as well as the admin office. In December, a lightning strike took out one of the two remaining lines, leaving us with only one two-channel line! Telkom informs us that they are so backlogged with cable theft faults that it could take ONE to THREE MONTHS before they can fix the fault, and they won't fix the damaged line until the other two are replaced! Go figure?!?!?
This leaves us with only two land lines on 086 110 6161, and the after-hours support cell number 076 188 7761 to service support and admin. The cell number will be active during working hours to try and alleviate the problem.
Apologies from all at GWI, but once again, we are at the mercy of our incumbent monopoly - Telkom. Luckily wireless saves the day once again, and we at least have a mobile to help!