Web Intact (Or intactless service)

[Web Intact]

lucky you...our local agent in die vaal is not 100% clued up...and the service is also not 100% here...going to give it another month or 2 - then i'm going 2 cancel again if things don't pick up after promised repairs/improvements...

its just not a stable platform locally....sigh

Sometimes the signal is just not good enough to keep trying - however, if you connect to the Meyerton tower then this will be linked up to JHB by the end of the day tomorrow (Tuesday 30/01).

 

[murray654]

Global Web Intact POP3 to international server not working

All day today, I can not retrieve e-mail. The GWI call centre reports an international bandwidth (upstream) problem. How come I can dial in and collect mail?

 

[cyberarmy]

I have no problem with email today, overseas pop acc.
Today my router was replaced with a new one (same model)4 free. Better signal now......

 

[murray654]

Hi

24 hours have passed - still not able to access the international pop3 e-mail.

Also Liveupdate is failing "LU1835: Connection to tyhe LiveUpdate server failed": but, when I dial in it works.

Telkom is costing me R100 a day in dial up charges. Please fix your upstream problem.

Where are you cyberarmy? I am connecting through Harrismith. Perhaps it only affects Harrismith.

 

[murray654]

64k ISDN Dial Up is better than 256k Global Web Intact

Hi

24 hours have passed - still not able to access the international pop3 e-mail.

Also Liveupdate is failing "LU1835: Connection to tyhe LiveUpdate server failed": but, when I dial in it works.

Telkom is costing me R100 a day in dial up charges. Please fix your upstream problem.

Turns out there is a problem : Telkom explains slow ADSL speeds But I still think the Global Web Intact call centre should be able to explain the problem to the frustrated customer. The standard "Lets check your settings" is a bit dumb when there is obviously nothing wrong with my settings. Slow replies and missing packets when pinging international sites indicate latency on the international connection.

Heres my tracert to my pop3 server:

GWI 256k wireless

Target host : 67.15.119.34 (kazan.webonline.biz)


01 dsa-3100 (X.X.X.X) 0ms 0ms 0ms 0/0/0ms
02 (X.X.X.X) 4ms 4ms 4ms 4/4/4ms
03 register.webintact.net (X.X.X.X) 12ms 11ms 11ms 11/12/11ms
04 (X.X.X.X) 13ms 13ms 12ms 12/13/12ms
05 (X.X.X.X) 102ms 230ms 183ms 102/230/171ms
06 (X.X.X.X) 168ms 106ms 119ms 106/168/131ms
07 cdsl2-rba.isdsl.net (196.36.80.162) 94ms 112ms 98ms 94/112/101ms
08 (196.36.80.165) 105ms 343ms 92ms 92/343/180ms
09 (168.209.0.242) 660ms 657ms 665ms 657/665/660ms
10 (168.209.100.9) 797ms 814ms 756ms 756/814/789ms
11 (168.209.246.8) 753ms 752ms 745ms 745/753/750ms
12 * ge3-0.pr1.lhr1.uk.above.net (195.66.224.76) 1034ms 763ms 763/1034/599ms
13 so-7-0-0.cr1.dca2.us.above.net (64.125.31.186) 1027ms 1315ms 774ms 774/1315/1038ms
14 * so-6-0-0.mpr2.atl6.us.above.net (64.125.27.62) 1264ms 1057ms 1057/1264/773ms
15 so-0-0-0.mpr1.atl6.us.above.net (64.125.27.49) 1384ms 964ms 1304ms 964/1384/1217ms
16 * so-3-3-0.mpr2.iah1.us.above.net (64.125.29.66) 1278ms * 1278/1278/426ms
17 so-0-0-0.mpr1.iah1.us.above.net (64.125.31.61) 1105ms 1240ms 1451ms 1105/1451/1265ms
18 t289.216-200-251-166.iah1.us.above.net (216.200.251.166) 1166ms 997ms 1607ms 997/1607/1256ms
19 gphou-66-98-241-29.ev1servers.net (66.98.241.29) 1072ms 1412ms * 1072/1412/828ms
20 gphou-66-98-241-117.ev1servers.net (66.98.241.117) 1373ms 1709ms 1476ms 1373/1709/1519ms
21 * kazan.webonline.biz (67.15.119.34) 1556ms 1476ms 1476/1556/1010ms

From Line 9 it all goes pear shaped...

Compare this to dial up 64k ISDN

Target host : 67.15.119.34 (kazan.webonline.biz)


01 nlys-ip-nas-1.telkom-ipnet.co.za (155.239.211.254) 71ms 79ms 79ms 71/79/76ms
02 nngy-ip-esr-1-atm-5-0-0-2.telkom-ipnet.co.za (196.43.15.69) 79ms 79ms 79ms 79/79/79ms
03 * * * 4294967295/0/0ms
04 * * * 4294967295/0/0ms
05 wblv-ip-lir-1-ge-0-0-1.telkom-ipnet.co.za (196.43.11.194) 103ms 103ms 103ms 103/103/103ms
06 lon-ip-dir-telecity-pos-6-0.telkom-ipnet.co.za (196.43.18.94) 343ms 343ms 351ms 343/351/345ms
07 (213.161.92.181) 335ms 353ms 351ms 335/353/346ms
08 so-7-0-0.cr2.dca2.us.above.net (64.125.27.165) 455ms 567ms 415ms 415/567/479ms
09 so-3-0-0.cr2.dfw2.us.above.net (64.125.29.169) 455ms 455ms 567ms 455/567/492ms
10 so-3-0-0.mpr2.iah1.us.above.net (64.125.31.41) 455ms 463ms 463ms 455/463/460ms
11 so-0-0-0.mpr1.iah1.us.above.net (64.125.31.61) 463ms 455ms 455ms 455/463/457ms
12 t289.216-200-251-166.iah1.us.above.net (216.200.251.166) 383ms 375ms 383ms 375/383/380ms
13 gphou-66-98-241-28.ev1servers.net (66.98.241.28) 383ms 375ms 375ms 375/383/377ms
14 gphou-66-98-241-117.ev1servers.net (66.98.241.117) 375ms 375ms 383ms 375/383/377ms
15 kazan.webonline.biz (67.15.119.34) 375ms 375ms 383ms 375/383/377ms

If only I could dial up for R18 a day, what would I need wireless for?

 

[daffy]

I suppose thats what you get when your ISP uses ADSL as their upstream...

Here's a hint: Real ISP's dont use an Access Technology to get to their upstream.

 

[cyberarmy]

I am in Joburg, according to GWI here they have a direct wireless connection to Verizon.........No more ADSL's from Nov 06

 

[murray654]

ADSL is that bad

I suppose thats what you get when your ISP uses ADSL as their upstream...

Here's a hint: Real ISP's dont use an Access Technology to get to their upstream.

hi Daffy,

Well, I guess what you are saying is that ADSL is terrible and nobody should use it? Especially if their pop3 server is in the states?

We use GWI because they bridge the gap between the closest ADSL line and where we are in the 'berg. Its about 60km. IE we have no alternative (unless you consider dial up or vsat as alternatives).

Now we are considering moving our web & mail hosting back into the country. It seems like this will be the simplest solution. Then International bandwidth wont be a problem any more (until we run LiveUpdate ).

 

[WRX1KNP]

Thanks for a trouble free January!

Can't speak for the rest of the country but here in Pietermaritzburg we (that's both my personal and work GWI connections) have had a great January.

Yes, we have lost signal for a couple minutes with some of the hectic thunderstorms PMB experiences but so what? Our work connection is 6Km from the Eastwood Tower and yet am I amazed that it retains signal in all but the worst weather.

I have said this before and will say it again: For what we are paying for an always on, no cap, 512Kb connection - works for us!

Thanks guys!

- R

 

[bboy]

If only I could dial up for R18 a day, what would I need wireless for?

R18 x 30 = R540

adsl line R250, 3 gig account R200 = R550... and it seems u alreayd have a phone line

 

[murray654]

International bnadwith problem solved - sort of

Ahem bboy, you missed my earlier post...

We use GWI because they bridge the gap between the closest ADSL line and where we are in the 'berg. Its about 60km

Telkom currently has no plans to roll out ADSL here.

Anyway, I am working around my international POP3 problem by re-directing our mail to a pop3 account on a server in SA. My only concern is the cost of local bandwidth (on this server I pay 16c a mb I think). I will try to get a pop3 account with GWI so I can avoid that cost.

I wish I thought of re-directing on wednesday when all this started.

The International connections seems a little more usable now that its the weekend. Did some FTP without problems. Earlier this week I had to dial in to make web site changes. Ping replies from my pop3 server are still very slow, although there is no packet loss.

 

[WRX1KNP]

Ahem bboy, you missed my earlier post...


>>>>>>>>>>>>>

I will try to get a pop3 account with GWI so I can avoid that cost.

>>>>>>>>>>>>>

Am I missing something here? You should have one as part of the package, we don't use ours but I think they are there? We use an SMTP Server that's GWI PMB based and our own (commercial website, Hetzner hosting) POP3 ...

- R

 

[murray654]

Hi R

Yes, there are pop3 accounts included in the package. I did not fill in the part of the application form. We already have pop3 accounts on our server in the states. I did not think they would be inaccessible at any time, and for the 1st 2 weeks we had no problems. Suddenly they are not available, so now I need a local pop3 account ... GWI are working on it, just waiting for a reply from them now.

 

[murray654]

Well, it has been another 2 days of frustration with Global Web Intact, now I understand the name of this thread.

Monday I e-mailed for creation of 3 pop3 accounts, after much waiting I e-mailed again. Then this morning they e-mailed me a password.

No username, no server name, just a password.

After visiting the Global Webintact site and reading all the information I was confused. They have 3 conflicting sets of information about pop3 servers etc.

I have also tried to send my self an e-mail to confirm that they created the accounts. It was returned. E-mailed them and Candice replies "Those e-mail accounts have been created".

I tried again: "User not authenticated" on pop3.gwisa.co.za
"User not authenticated" on pop3.webintact.net.

E-mails sent to the "created" pop3 accounts bounce "this address no longer accepts mail"

Intactless service indeed.

 

[murray654]

Resolved

The POP3 server is pop3.gwisa.com

I was expecting pop3.gwisa.co.za because that is what the documentation said ( [email protected] ). Dont trust the documentation, find someone who knows, and is willing to share the information.

Maybe you have to phone the support line to find that person, I tried the support e-mail address and it took a while, but eventually I got the information I was looking for.

Now that this is sorted I am the happy customer willing to recomend their services. We need to encourage competition in the Telecoms sector.

 

[Web Intact]

The POP3 server is pop3.gwisa.com

I was expecting pop3.gwisa.co.za because that is what the documentation said ( [email protected] ). Dont trust the documentation, find someone who knows, and is willing to share the information.

oops... quite right!

The online documentation has been fixed to reflect the correct info!

 

[Rikus]

I just stumbled upon this , after searching for info.
I see this was started almost 2 years ago and it makes me worried.
I just recently(8 months ago) joined GWI and hoped for things to improve, but after 2 years I guess it NEVER will.

My connection is very unstable and I get messages about ""the connection being reset whilst the page was loading"" about 200 times a day(not joking!).
I have heard all the excuses, from falling towers(same as 2 years ago) to sick staff.
The d/l speed is 3-7 kb/s, but it is useless as whatever you download is corrupt.
When asked about it I got told that there is a problem with my connection as there is "package lost" from my connection, whatever that means.I must expect a visit from a technician in Rustenburg and should let them know if he/she does not show up, hahahahahahaaaaaa!
That was 2 weeks ago!
I have e-mailed 37 times asking about this phantom visit but just gets ignored.
So it seems nothing has changed much in 2 years.

To show the helplessness one feels when dealing with these clowns, here is an e-mail I send them with the response.

Sorry it is not that we are ignoring you it is because we are experiencing a strange problem on a few towers in Rustenburg and our network manager has been sick in bed for 2 days so hopefully we will have the problem resolved soon and then we will let you know



From: Rikus Potgieter [mailto:[email protected]]
Sent: 13 February 2007 17:12
To: Support
Subject: baaaaaad service



So after many many e-mails, you guys just decided to ignore me!

What is that they say?

Oh yes, Just ignore it and it will go away.

So that is your motto now?



OK



Rikus Potgieter
082 795 4824

 

[Kloon]

Just go with another ISP or get ADSL

 

[Web Intact]

I just stumbled upon this , after searching for info.
I see this was started almost 2 years ago and it makes me worried.
I just recently(8 months ago) joined GWI and hoped for things to improve, but after 2 years I guess it NEVER will.

My connection is very unstable and I get messages about ""the connection being reset whilst the page was loading"" about 200 times a day(not joking!).
I have heard all the excuses, from falling towers(same as 2 years ago) to sick staff.
The d/l speed is 3-7 kb/s, but it is useless as whatever you download is corrupt.
When asked about it I got told that there is a problem with my connection as there is "package lost" from my connection, whatever that means.I must expect a visit from a technician in Rustenburg and should let them know if he/she does not show up, hahahahahahaaaaaa!
That was 2 weeks ago!
I have e-mailed 37 times asking about this phantom visit but just gets ignored.
So it seems nothing has changed much in 2 years.

To show the helplessness one feels when dealing with these clowns, here is an e-mail I send them with the response.

I'm sorry to hear you perceive a bad service. I know the support guys have tried hard to help you, and according to them some of the problems you have been experiencing were apparently on your side. (?)

And I agree with you - staff sickness was a pretty weak excuse. We've had a chat with the support guys about that.

Based on your usage statistics, it looks like you've had a fairly decent ride until now - 36Gb down & 6.5Gb up over 7 months... 4 GB down in Feb so far... that's an average of 5Gb per month for R350... or if you include the up (as other capped services do) then it's an average of 6Gb per month... not too bad for 2-3 K/s...

Did you let the head office support line know that the local technicians didn't show up? 2 weeks is a long time to wait!

 

[Kloon]

I'm sorry to hear you perceive a bad service. I know the support guys have tried hard to help you, and according to them some of the problems you have been experiencing were apparently on your side. (?)

How many time have i seen that excuse on this forum, if that is the problem then your guys installing the cpe's doesnt know what they are doing. And come on, your the voice for webintact on this forum, get a technician to the oak.