Web Intact (Or intactless service)

For a change.. I'll side with Web Intact on this one.

Do you have a Firewall on your PC?

Do you have any anti-virus software installed? When was the last time you did a full system scan?
I see this every day...
Virus/Worm activity saturating the link, so much so, that the user experience is terrible and web pages dont load.
 
I have to say this, it would be unfair not to.
My connection has never been so fast!
I don't know what they did but shoopeedooo, I am fast!
Hope it lasts :D
 
Rikus Potgieter said:
ping www.google.com = 397ms average
ping www.mweb.co.za = 86ms average

JAHOOOOOOOO!!!!!!!
If this lasts I will be the happiest man in Rustenburg.
Click to expand...


:D

another satisfied customer... and probably just in time too! The Rustenburg franchise was going to call you this evening and offer a full refund for your equipment and retire your account. Better to lose one customer than have an unhappy one....

so Kloon - care to post any sarcy comments about this then? And thanks for the positive comment daffy - that means a lot coming from you!
 
MGJ said:
If you ping the router from your pc you will get <5ms so where does the other time come in.On a diginet line you can get a ping time to Google of 200-250ms with saix to Google and that is confirmed.From ADSL you ping Google 350-500ms on saix.Now you said that you get your bandwidth from Verizon datacenter where your servers have moved to.They are a 1st tear in South Africa and you must be able to ping Google from there at 150-160ms if not better.So if you confirmed it on your site that you have moved in there and that the client have good signal and all is ok between your Mikrotik site and his Senoa CPE sure he must ping Google at 200-300ms and not 800ms other wise there are a big problem with your 5.8 backbone links or you are still on a ADSL line to IS.
Click to expand...

Well - 3 posts on this forum and you seem to know everything there is to know...

You accuse me of ignoring your 'commend', but why do you ignore mine? Have you actually read any of the responses here? I believe you were the one experiencing high ping times, or are you referring to someone other than Rikus Potgieter? Where did you see this figure of 800ms that you've latched on to?
Do you actually have any hands-on experience with Verizon to make such qualified comments? I'll gladly challenge you on your figures there...

We add 30-50ms on our backbone links over 14 hops to Verizon from Rustenburg's farthest site, and ping times to Google are not faster than Telkom - which is around the fastest i know of. They're pretty much the same, but much better than IS.

What part of 'no we are not on an ADSL line to IS' is not clear?

Rustenburg, PTA, JHB, Boksburg, Benoni, Alberton, Vereeniging, Sasolburg & Vanderbijlpark are all running off Verizon's feed.
 
Last edited:
Wen Intact

I'm currently looking at their offering and not sure if they are the route to go. I'm in George and they have a local office for installations and support. They want to charge me R199 p/m and an installation fee of R2000. Is this standard rates?
 
Thanks Rikus
They told me that the new unit are cheaper than the "half moon" units they did last year as well as more significant. I believe that the R199 p/m would be due to the 64k speed?
 
google said:
Thanks Rikus
They told me that the new unit are cheaper than the "half moon" units they did last year as well as more significant. I believe that the R199 p/m would be due to the 64k speed?
Click to expand...

I have a unit the size and shape of an A4 paper ream.
Yes, I opted for the 128k.

Listen, let me tell you, you can do worse.
Their service is appalling, but so is service in general in this country.
The grass is not greener next door.
 
GWI Tactics

It actually wants to make me puke when I read some of the excuses and fault finding remedies devised by GWI. To say the least, if I offer the same kind of service to my customers, I will be lynched by my subscribers at best. Although we don’t have the same kind of coverage, I am sure that service comes first?

While I am at it, I will not stand intimidation by GWI with threats that you are bigger than us and will close us down unless we sell out to you. And our high sites were negotiated solely for use by ourselves. No need to try to make us look bad with the owners of these high sites. If you have to resort to these kinds of tactics, I am afraid that you will not succeed in your effort. Just in case you want to deny this, I have recordings available of our conversation. You decide if I should make them available to the myadsl forum. They make very interesting listening.

You might have bought out a couple of wisps and have some coverage, but don't pull Telkomish bullish stunts with us. In fact, should you resort to these tactics; I will make my legal team available to any wisp that has experienced the same tactics by you. We don’t take kindly to threats.
 
The_Grog - would you mind PM-ing me with more details on this? We at head office don't employ or encourage these kind of tactics. I would very much like to know who you spoke to, and we would like to speak to this person making threats on GWI's behalf.

We don't approach people bullishly as you describe, but we do retaliate against companies who try similar tactics against us.
 
Not entirely true

Web Intact said:
:o oops... quite right!

The online documentation has been fixed to reflect the correct info!

:D
Click to expand...
Hi,

You missed something:
Look on the application form under connectivity. Each package includes x @gwisa.co.za e-mail accounts. Surely this too should be changed to read x @gwisa.com e-mail accounts.

This was where my e-mail trouble started.

PS thanks for upgrading Harrismith bandwidth, its been better this week. All my users have to complain about is Windows, Norton & Eskom.
 
Just to bump this thread to the top of the list... :D

I am interested in GWI's offerings, but need a speed test done first.

Whom do I contact in this regards?

I'm an IT pro who requires 24x7 uncapped Internet, even thou it's 128k... better than a 384k ADSL with 1Gb cap in any case... :D and my budget for Internet's less than R500 this year. :(

I live in Silverton x5 (I will PM Google Earth coordinates on request) and does not have full LOS to the Wapadrand or Pierneef towers.

Kind regards

Libs
 
Wow, a lot has happened in this thread since my last post!

I have to thank my local guys again, I was having connection issues for weeks and they fixed it for me. Turns out my account was created incorrectly because the person that created it was still training, or something to that effect. Since the problem has been sorted out I have had nothing but smooth sailing for the past month! They even gave me access to their 128k test account while my problems were being sorted out.

Now the only issue I have is lack of p2p access :(
And Firefox acting all weird after extended usage of sites like myspace and youtube. It just stops opening pages, but IE and Opera do it willingly.

Now I have another question...
Is it possible to get access at the University of Pretoria?
I have been fighting about this for years, but they still charge us (students AND staff) R2 per MB for internet access even though they have a 14+Mbps connection that has a fixed monthly cost!!!!
http://www.tenet.ac.za/mrtg-new/up-mc-ipnet-bb.html

I think it's time that people start using alternative means to reach the Internet.
 
Whipme said:
And Firefox acting all weird after extended usage of sites like myspace and youtube. It just stops opening pages, but IE and Opera do it willingly.
Click to expand...
And how can you blame Webtactless for that?
Increase your cache in firefox!

click tools
click options
click advance
click network and increase the cache!

:cool: :cool:
 
I'm not blaming GWI, I realise that it's most likely Firefox or Windoze.

I've always set my cache to 1GB, but my cache monitor never goes over 65MB. Very strange. All I do is move over to Opera when Firefox goes all wonky.
 
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