WebAfrica - a little feedback

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zombie

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All you guys and girls at WA - thanks for my rock-solid Titan Complete 2!

Since you upgraded the news server to allow 5 connections I am getting full 4MB speeds off it, which is also great.

I am almost 100% pleased, there is just one little issue I am experiencing atm:
Up until recently YouTube has been great, but now every other video just doesn't load at all. It takes a minute to buffer perhaps the first 3s of the vid, then it gets stuck. So some vids perform as expected (can watch without buffering from loading the page), while others perform as if I'm on dialup (worse actually). Refreshing the page does not help.

Are you aware of this, and can someone look into it? :love:
 
On the same package. Sometimes I have trouble playing Youtube videos myself. When I'm lucky the 480p videos will play fine but usually I have to settle for 360p. Sometimes I can't play a video at all.
I suppose 720p is asking too much from a 4MBit connection though.
 
zombie said:
I am almost 100% pleased, there is just one little issue I am experiencing atm:
Up until recently YouTube has been great, but now every other video just doesn't load at all. It takes a minute to buffer perhaps the first 3s of the vid, then it gets stuck. So some vids perform as expected (can watch without buffering from loading the page), while others perform as if I'm on dialup (worse actually). Refreshing the page does not help.
Click to expand...

I am so pleased I am not the only one.

When I moved to the complete 7 package a few months ago, youtube was awesome and I could watch at 720p with very little buffering. Now it is a hit and miss affair with the odd occasion all going well, but often I feel like I am on my 384k line.

Seeing that so far 3 of us are in the same boat, there must be a problem and knowing WA they will attend to it.

I have also noticed that web browsing is not as fast as it used to be - not bad but just not as great as it used to be. I know the WA were doing some work on Friday which has helped a bit, but still not as good as it used to be. Maybe everyone is moving to a quality ISP and systems are starting to show some strain?
 
The youtube issues will probably go away when Seacom is fixed, which the google cache servers use to download the videos over.
 
Hi guys

Thank you for bringing this to our attention.

I have notified the engineers of this problem and requested some feedback.

As soon as I receive some information I will update the thread.


Thank you.
 
Thanks Angelo, much appreciated!

@ jeanres
Nope.. that would be asking a bit much, wouldn't it? :)
 
Hi guys

My apologies for the delay in updating the post.

We believe that this is specific to certain exchanges being over-loaded, it seems as though it is only affecting certain exchanges at certain times of the day.

However this has not been confirmed and it is still being investigated.

We are still trying to gather more information to assist us in pin pointing exactly where the problem is.

In order for us to isolate the problem we would need some assistance with this.

We require 2 trace routes to the same server from the same line as well as your location (cpt,jhb,dbn,etc....)

One trace route should be done during office hours and the other between 21:00 and 23:00.

Please free to post your trace route results here and I will notify our engineers.

Based on the information we receive we will be able to log a FQ to SAIX.

Thank you.
 
I've had this problem with youtube videos as well and my work uses mtn business. So it's not WA.
 
Durban

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [209.85.227.190]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms
2 11 ms 11 ms 10 ms dsl-185-66-1.dynamic.wa.co.za [41.185.66.1]
3 38 ms 38 ms 40 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 38 ms 37 ms 37 ms vl32.er.gw.cpt.za.wa.co.za [41.185.0.26]
5 36 ms 36 ms 36 ms upstream.vl101.gw.cpt.za.wa.co.za [196.220.59.22
6]
6 203 ms 204 ms 203 ms 196.43.9.138
7 202 ms 203 ms 202 ms 221-76-245-83.packetexchange.net [83.245.76.221]

8 210 ms 226 ms 210 ms 209.85.255.175
9 208 ms 214 ms 207 ms 66.249.95.173
10 248 ms 210 ms 210 ms 209.85.251.231
11 * * * Request timed out.
12 212 ms 212 ms 212 ms wy-in-f190.1e100.net [209.85.227.190]

Trace complete
 
Cape Town

Office hours:

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [155.232.240.16]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.253
2 11 ms 9 ms 10 ms dsl-185-88-1.dynamic.wa.co.za [41.185.88.1]
3 11 ms 11 ms 12 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 12 ms 12 ms 13 ms vl40.er.gw.cpt.za.wa.co.za [41.185.0.98]
5 12 ms 12 ms 12 ms tenet.cinx.net.za [198.32.214.33]
6 12 ms 12 ms 11 ms gc-cpt-bree-g21-23-16.uni.net.za [155.232.240.16
]

Trace complete.

tracert 209.85.227.190 (Server from Fulton17's post)

Tracing route to wy-in-f190.1e100.net [209.85.227.190]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.253
2 11 ms 10 ms 10 ms dsl-185-88-1.dynamic.wa.co.za [41.185.88.1]
3 12 ms 12 ms 12 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 13 ms 13 ms 12 ms vl32.er.gw.cpt.za.wa.co.za [41.185.0.26]
5 12 ms 12 ms 12 ms upstream.vl101.gw.cpt.za.wa.co.za [196.220.59.22
6]
6 180 ms 180 ms 180 ms 196.43.9.54
7 180 ms * 181 ms 221-76-245-83.packetexchange.net [83.245.76.221]

8 180 ms 177 ms 177 ms 209.85.255.175
9 188 ms 262 ms 186 ms 66.249.95.173
10 235 ms 183 ms 179 ms 72.14.236.191
11 * * * Request timed out.
12 180 ms 180 ms 180 ms wy-in-f190.1e100.net [209.85.227.190]

Trace complete.

10 pm

tracert 155.232.240.16

Tracing route to gc-cpt-bree-g21-23-16.uni.net.za [155.232.240.16]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 192.168.1.253
2 11 ms 11 ms 11 ms dsl-185-88-1.dynamic.wa.co.za [41.185.88.1]
3 12 ms 12 ms 12 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 13 ms 12 ms 12 ms vl40.er.gw.cpt.za.wa.co.za [41.185.0.98]
5 12 ms 12 ms 12 ms tenet.cinx.net.za [198.32.214.33]
6 12 ms 12 ms 11 ms gc-cpt-bree-g21-23-16.uni.net.za [155.232.240.16
]

Trace complete.

tracert 209.85.227.190 (Server from Fulton17's post)

Tracing route to wy-in-f190.1e100.net [209.85.227.190]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.253
2 11 ms 11 ms 10 ms dsl-185-88-1.dynamic.wa.co.za [41.185.88.1]
3 12 ms 12 ms 11 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 12 ms 13 ms 13 ms vl32.er.gw.cpt.za.wa.co.za [41.185.0.26]
5 12 ms 12 ms 11 ms upstream.vl101.gw.cpt.za.wa.co.za [196.220.59.22
6]
6 180 ms 180 ms 180 ms 196.43.9.54
7 180 ms 181 ms 180 ms 221-76-245-83.packetexchange.net [83.245.76.221]

8 178 ms 177 ms 177 ms 209.85.255.175
9 187 ms 186 ms 186 ms 66.249.95.173
10 183 ms 231 ms 227 ms 72.14.236.191
11 * * * Request timed out.
12 181 ms 180 ms 180 ms wy-in-f190.1e100.net [209.85.227.190]

Trace complete.
 
Last edited:
Durban

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [209.85.229.136]
over a maximum of 30 hops:

1 4 ms <1 ms 2 ms
2 11 ms 11 ms 10 ms dsl-185-66-1.dynamic.wa.co.za [41.185.66.1]
3 36 ms 36 ms 36 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 36 ms 36 ms 36 ms vl33.er.gw.cpt.za.wa.co.za [41.185.0.30]
5 36 ms 36 ms 35 ms upstream.vl102.gw.cpt.za.wa.co.za [196.220.59.23
0]
6 201 ms 200 ms 201 ms 196.43.9.138
7 204 ms 203 ms 203 ms 221-76-245-83.packetexchange.net [83.245.76.221]

8 209 ms 204 ms 204 ms 209.85.252.76
9 213 ms 263 ms 214 ms 72.14.232.134
10 251 ms 216 ms 218 ms 209.85.252.83
11 * 223 ms 209 ms 209.85.243.81
12 208 ms 208 ms 208 ms ww-in-f136.1e100.net [209.85.229.136]

Trace complete.
 
Hi guys

Thank you for taking the time to post your trace route results.

I have added your details to the report provided to the engineers.

I will continue to monitor it and update you as soon as I receive some feedback.

Thank you.
 
Durban (Gillitts to be more specific).
Tracert at 21:50:
tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [209.85.229.190]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 10 ms dsl-185-94-1.dynamic.wa.co.za [41.185.94.1]
3 34 ms 35 ms 51 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 36 ms 37 ms 35 ms vl33.er.gw.cpt.za.wa.co.za [41.185.0.30]
5 38 ms 35 ms 35 ms upstream.vl102.gw.cpt.za.wa.co.za [196.220.59.230]
6 196 ms 196 ms 196 ms 196.43.9.54
7 198 ms * 197 ms 221-76-245-83.packetexchange.net [83.245.76.221]
8 204 ms 205 ms 203 ms 209.85.252.76
9 202 ms 203 ms 207 ms 72.14.232.134
10 205 ms 238 ms 222 ms 209.85.252.83
11 212 ms * 211 ms 209.85.243.73
12 203 ms 204 ms 203 ms ww-in-f190.1e100.net [209.85.229.190]

Trace complete.
Click to expand...
 
Hey Zombie

Help me out here, So WA does have a news server? I dont seem to find documentation it

Can you give me the addresss - I assume the logon is the same as for ADSL?

Shot Thanks
 
Yep they do - news.wa.co.za
No logon required, but you need to be connected with a WA account. Set GrabIt or whatever you're using to 5 connections and you should get full speeds.
 
Hi guys

I have just received an update from our engineers.

We have logged a FQ with SAIX and are waiting for feedback as to what the possible cause of all the latency spikes being experienced is.

You may check keep an eye out on our forums for more updates. - http://forums.webafrica.co.za/showthread.php?3976-Lag-spikes-in-Guild-Wars/page4

I will try to update this thread with any feedback.

Thank you.
 
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