WebAfrica ADSL Complete & Telkom

Nod

Nod

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So I went for the ADSL Complete package from WebAfrica. If I knew that I had to sort out the Telkom part as well, I might have not done it.

Since I've moved, WebAfrica had only taken my money, and did not do anything visible with Telkom, regarding taking over the line.

Now, I'm sitting with having to pay bills from both providers, and a Telkom unwilling to relent it's hold on my line, and even worse, WebAfrica unwilling to assist (not replying to my emails for help).

I tried talking to Telkom in order to move my line over. The result: they denied my request with no reason. Operators refuse to help until I tell them what the reason is. I can't find out, because the woman who denied it, is not available, ever.

Edit: WebAfrica came back, and informed me that they will only charge me after the line had been transfered. Bollocks, they are charging me already!! No help in sorting out the Telkom thing aswell.

If, by the end of the month, things are not sorted, I will be a lot less active on the net. I'm tired of trying to figure out, whom you have to lick where, to get any kind of service in this country.
 
Lick their armpits first, if that doesn't solicit a response, work your way down
 
OK, so they got back to me. Got their order number with Telkom, which gives me some leverage with Telkom, maybe.

Telkom is refusing to even take down the order number for reference.

I get this sinking feeling that they going to cancel my ADSL for me before the end of the month.

Will keep everybody updated on the whole Telkom saga.
 
Ok. Everything sorted. It took a conference call between WebAfrica, Telkom and myself to get it sorted.

This type of action seems to be the only resource, as Telkom "play" dumb when called. Either misunderstanding what you want, not knowing what you want or mean. Refusing to believe that the ISP can resell the ADSL Line portion, etc.

I really have to thank WebAfrica for assisting with this query.

Important to remember to take down the names of the Telkom operator who "helped" you, as it will help your ISP to follow up.
 
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