Hi,just want to know something from you guys.
This is what happened
on the 29th i decided to take a 2mb uncapped package i got to their payment page and I was instructed to pay R 7 pro rata, around 5min later i changed to a 40gb capped home acc which is the same price as instant activation took place ( this is an upgrade because according to them downgrades activate at the beginning of the month TODAY!!, but mine was instant) I was then instructed to pay R 67 and then proceed so i go on, I check my email i get the 2 invoices both correct, Later that night i decided to check their client area and i saw an outstanding R 225 when just that day I owed R 0, So i get in touch with WA helper on twitter and he gets the billing department to contact me, according to them after I paid pro rata i had to pay the rest of the amount for this month which makes ZERO sense.
What else can I do ??? the support agent was pretty useless in clarifying the situation
This is what happened
on the 29th i decided to take a 2mb uncapped package i got to their payment page and I was instructed to pay R 7 pro rata, around 5min later i changed to a 40gb capped home acc which is the same price as instant activation took place ( this is an upgrade because according to them downgrades activate at the beginning of the month TODAY!!, but mine was instant) I was then instructed to pay R 67 and then proceed so i go on, I check my email i get the 2 invoices both correct, Later that night i decided to check their client area and i saw an outstanding R 225 when just that day I owed R 0, So i get in touch with WA helper on twitter and he gets the billing department to contact me, according to them after I paid pro rata i had to pay the rest of the amount for this month which makes ZERO sense.
What else can I do ??? the support agent was pretty useless in clarifying the situation
