WebAfrica customer support is NOT

redspark

redspark

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Anyone else experiencing slow customer support from WebAfrica?

Their support dept winning at poor customer service. I would rather put with Telkom.

Anyway, I am battling to move my ADSL line back to the Telkom Pool. Support is rather slow. I have to follow-up and remind them! Geez! :mad:
 
This is the Fibre section of the forum. You should repost in the in ADSL portion of the forum.
 
Wrong place, but yes, their support caused me to leave them. Every time I wanted support the "chat" function was "busy". Always had to phone in for any assistance.
 
I also find WebAfrica "support" to be absolutely dreadful. I have to resort to Twitter to get anyone to even respond to me - and that still does not mean anyone fixes the issue.

Also on the verge of leaving them over this - its just the schlepp of migration that is putting me off.
 
"Slow" would be an upgrade. It seems rather non-existent. You can't even report something as simple as a routing problem with them. Sure, they're just a reseller, but still, if they're your point of contact they should own their job.
 
I'm trying for over 3 months to get Webafrica/SADV to install fibre at my house and between Webafrica and SADV there's a huge communication barrier. No one seems to know what is going on. To this day I'm in the same position I was 3 months ago and have not come any closer to getting fibre installed.
 
Flamer283 said:
I'm trying for over 3 months to get Webafrica/SADV to install fibre at my house and between Webafrica and SADV there's a huge communication barrier. No one seems to know what is going on. To this day I'm in the same position I was 3 months ago and have not come any closer to getting fibre installed.
Click to expand...
Use a different ISP? Surely you can't be limited to just WA?
 
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