Webafrica Disaster again : This time by operator Shiham

[kitkat+]

Webafrica Disaster again : This time by operator Shiham / Augustin Bell

I asked them to transfer my adsl lines to Telkom and they went ahead and submitted a cancellation,
What a disaster and they refused to answer why they did it.

How do we let a ISP like Webafrica get away with this type of service, what can we do to penalize a company like this ?

Does anyone know how I can undo this process before the adsl line is actually disconnected.

 

[xodosman123]

Call telkom.

 

[kitkat+]

Call telkom.

Line already cancelled and a weekend with no internet for a retail store is no joke. The persons involved Shiham and Augutin Bell never bothered to even call and explain.So much for a large ISP. I am about to place a complaint to the ISPA about this horrific service.

 

[DMNknight]

Line already cancelled and a weekend with no internet for a retail store is no joke. The persons involved Shiham and Augutin Bell never bothered to even call and explain.So much for a large ISP. I am about to place a complaint to the ISPA about this horrific service.

[email protected] - look up their bosses and gooi.

The only time I ever got any cooperation from these folk is when the CEO & CIO started getting emails from an angry customer.

 

[Genisys]

I asked them to transfer my adsl lines to Telkom and they went ahead and submitted a cancellation,
What a disaster and they refused to answer why they did it.

How do we let a ISP like Webafrica get away with this type of service, what can we do to penalize a company like this ?

Does anyone know how I can undo this process before the adsl line is actually disconnected.

Was always under the impression that this was for ICASA to decide and act upon?

 

[kitkat+]

Was always under the impression that this was for ICASA to decide and act upon?

I would love to report them to ICASA, I have always seem to have gotten the worst of service from them which is why I was moving my services away in the first place. Maybe they were just being malicious because of the move.

 

[Brieuse]

With Webafrica you really need to follow up regularly, they really do seem to be unable to manage things themselves