Webafrica - do they care?

E

Elro

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As time goes on battling the same line fault and lots of promises from Webafrica and even the management like Elridge - you start to wonder if they really have any interest in your problem while ever you keep paying the monthly sub..

I challenge anyone out there to try and speak to the boss. That's right - give Tim a call. you will quickly find he is tied up behind a 'Web' of bureaucracy and misinformation and he is far too important to talk to a dissatisfied customer...

Sorry Webafrica - I have been a loyal customer for nearly 8 years, your lack of care for my problem is forcing me to look elsewhere..

Good luck.
 
Elro said:
As time goes on battling the same line fault and lots of promises from Webafrica and even the management like Elridge - you start to wonder if they really have any interest in your problem while ever you keep paying the monthly sub..

I challenge anyone out there to try and speak to the boss. That's right - give Tim a call. you will quickly find he is tied up behind a 'Web' of bureaucracy and misinformation and he is far too important to talk to a dissatisfied customer...

Sorry Webafrica - I have been a loyal customer for nearly 8 years, your lack of care for my problem is forcing me to look elsewhere..

Good luck.
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Hi Elro,

As per my reply to your Hello Peter complaint I have escalated your issues to our ADSL team to investigate and contact you with feedback.
 
We absolutely care Elro, I have been personally looking into this with our ADSL Manager, Sureshni - we are working with Telkom as actively as possible to have the line fault identified and fixed.
 
Many thanks for the focused effort guys. I had a tech here from Telkom - Simon who took my advice and swapped my line from the local junction to the exchange.

I have had 2 downpours since and so far so good. Many thanks guys :)

I will keep on enjoying the Webafrica product!
 
Would like to know if stability returns, I am considering swopping line back to telkom! cannot handle the constant disconnects.
 
Elro said:
Many thanks for the focused effort guys. I had a tech here from Telkom - Simon who took my advice and swapped my line from the local junction to the exchange.

I have had 2 downpours since and so far so good. Many thanks guys :)

I will keep on enjoying the Webafrica product!
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Fantastic to hear it :D
 
It is sad that this user had to go to these lengths to get anything out of this. He already spoke to managers, and only after complaining online does he get no less than 3 Web Africa representatives (including the co-founder) to sort this out?

This only shows you that complaining online and making a stink makes Web Africa "care" about your problem a bit faster. Social media: 1. Web Africa: 0
 
Does a con-artist care? They seem to. And what if the con isnt just being pulled on you, but everyone? Observe how webafrica operates. The correlation is interesting, to say the least.

Webafrica used to be great, but they have learned the tricks of the trade, and I doubt they will ever look back.
 
I also want to know what WebAfrica do to "personally" sort out the issue. Unless they are bribing the technicians that are doing the repairs, they have no more power than the home user when calling Telkom to fix issues.
 
whatwhat said:
I also want to know what WebAfrica do to "personally" sort out the issue. Unless they are bribing the technicians that are doing the repairs, they have no more power than the home user when calling Telkom to fix issues.
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Yes, but they have SLA agreements with Telkom when the line is with them. It's just unfortunate that you have to go through so much bull**** and redtape with them before you get helped (after complaining on a public forum and hello peter) before they take you seriously and get a technician out.

This is why dealing with Telkom on the physical line straightup is very important. Don't hand it over to any ISP, the R20 you'll save will haunt you for the rest of your days. He could have had a technician out there with less time wasted dealing with crappy engineers and their engineer managers who doesn't give a ****.

I personally suggested that any open tickets should automatically be escalated, but I think Jeff suggested it and the team freaked out and never implemented it. If this go through to WAMatt everytime his engineers just wipe their ass on your problems, it would have been sorted already (or at least, I hope that Matt would have because since I've been with WA way back when, he was always friendly/helpful to the point where he'll give his own shirt off his back if you needed it. But things change I suppose)
 
dislexable said:
Does a con-artist care? They seem to. And what if the con isnt just being pulled on you, but everyone? Observe how webafrica operates. The correlation is interesting, to say the least.

Webafrica used to be great, but they have learned the tricks of the trade, and I doubt they will ever look back.
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Can you please pass on your account details so I can have a look into this for you.
 
I was with WebAfrica a few years back. I requested my account to be closed as I was moving to JHB and I kept the emails that went with it.

A year ago, they called to say I owed them R800 in interest charges!

I soon showed the lady in accounts the emails I sent requesting the account to be closed and the payment I had made to settle the account. They quickly reversed all charges and closed the account properly this time.

WebAfrica - sorry, I will never trust you guys with my money again. I am with Afrihost and I couldn't be happier!
 
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