Webafrica ftw!

C

Cider

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So I got a call from some random telling me that I owe webafrica Money because I cancelled an account at the end of the month but it takes a few days to cancel and thus rolled over into the new month.

Now they want to charge me R300 + / -.

I'm sorry but are they mad? No prorata charge or anything ...

I paid for what I used and I canceled the account on the site which is live so they musnt come with 3 days to take effect.
 
Afrihost has the same policy - in fact, they actually disable the "Cancel" button during the last 5 days of each month.

I suppose WebAfrica would improve things by having something like that in place as well...
 
pluGG also has the same policy unfortunately :S

Call Web Africa and explain yourself and try convince them other wise :(
 
Hi Cider

I'm sorry to hear that you've had such a bad experience with Web Africa.

I would like to have your query attended to and resolved as soon as possible.

Could you please pm me your client code and contact details.


Thank you.
 
Their t&cs clearly state that 2 working day's notice is required so if your cancellation request was within those parameters then you should be fine. Otherwise start using the account.
 
hmmm, read the fine print ...

The website is a live service, It should be canceled on the spot.

I have Pm'd my details, I will post the findings here.
 
You can't expect any company to simply cancel your subscription on the last working day of the month. ISP's pre-order blocks of data according the number of active accounts they have (not prepaid), which enables them to budget & provide better pricing. They also then order a certain amount based on past trends to cover the additional ADSL requirements of their consumers. If every account customer cancelled on the last day of the month, they'd be in serious trouble, hence the T&C.
 
FlatspinZA said:
You can't expect any company to simply cancel your subscription on the last working day of the month. ISP's pre-order blocks of data according the number of active accounts they have (not prepaid), which enables them to budget & provide better pricing. They also then order a certain amount based on past trends to cover the additional ADSL requirements of their consumers. If every account customer cancelled on the last day of the month, they'd be in serious trouble, hence the T&C.
Click to expand...

Isn't WA self providing now, e.g they have a certain allocation on the cable? So they shouldn't have to buy blocks of GB anymore ?
 
Hi Cider

As per my pm, your account is still currently being investigated.

We are currently awaiting feedback from our developers and should have an update on your account for you by Monday.


Thank you.
 
So, WADavid is investigating the problem raised by actually going to the sites the OP in that thread suggested and that's funny? :P
 
WAjeff has checked out Paul's profile to see who he is :-)
 
hilton said:
WAjeff has checked out Paul's profile to see who he is :-)
Click to expand...

Wow,now that's scary. Maybe he is going to bann me here as well. Oh bummer,forgot, he does not influence this Forum.

They must really have something to hide if they go into so much effort. Pathetic comes to mind ;)
 
Hi Cider

As per my email to you, your billing query should now be resolved.

Please email should you have any further queries.


Thank you.
 
I have been a WA customer for over 2 years, but I have to get my stupid post count up to qualify for their specials. So sorry for the spam.
 
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