WEBAFRICA local account DEAD !!

C

clubbe

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My local IS account at Webafrica been dead for 3 days. Was on the phone to Webafrica support number of times but they are unable to help. Problem (they claim ) has been escalated to IS but no joy for me.
My line and router are ok as I can connect to Webafrica SAIX account with no problem but once i try to connect to my local account the PPP light on router goes OFF and I am unable to see any local websites or news groups.
Is there anything else I can do..............??
 
clubbe i had the same prob last week, contacted WA and after a few support tickets they finally gave up and gave me a new 10gb IS local in exchange for the 10gb i had left on my other account. Looks like IS is having some troubles with some of their accounts.
 
Hi Guys,

There appears to be a situation with IS accounts that are hitting their caps while on our side reflecting that they have not hit their cap as of yet. Due to the way in which the accounts work with IS, we are not in fact responsible for the capping of our accounts ourselves (unlike with SAIX where we manage the capping) and as such our stats aren't an exact indication of when you're going to get capped.

We are currently discussing the situation with IS in an attempt to more accurately align the stats we report back to clients with the stats that IS uses to determine whether an account is hard capped or rate limited. This is not so much a problem with the total usage that a user may have used (if we were to take a time range with IS and compare it to a time range on our side we would find the usage to be the same) but rather it has to do with the way in which IS attributes usage to a specific day (and therefore to the month in general) vs. the way we do.

We apologise for the frustrations caused, we are working with IS on this and we hope to have a solution shortly.
 
i am having the same problem, and i definitely am not capped, still got 11gigs left

edit: it just started working again :)
 
My local account has been now dead for 4 days and according to webafrica site i still have more then 4 gigs left.
 
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