Webafrica must be one of the worst companies I have ever dealt with and their promise to get back to you within 48 hours needs to be taken with a bag of salt – today is day 17 since my original query and all they have done is to delete the original support ticket from 01 October 2019.
I asked for my service to be increased to 200TB as we had family staying with us who lived on the ‘net and after they left, in August I decreased it to 100TB again. September had the correct amount of R109 but in October my account went up to R209 yet the service details for my account says 100TB for R109.
I created a support ticket with billing to query the amount and said that I will be paying by EFT as soon as I receive the invoice for the correct amount as I have cancelled the credit card used for bill payments, one of a small number of companies that had my card details either sold it or got hacked..........thats why I have easily cancelled credit cards with low limits.
No feedback from Webafrica apart from emails to say that my credit card payment did not go through and on the 4 October I created another support ticket with billing to query the amount as I have had no response from them. On the 15 October I created the below support ticket trying to find someone alive at their office as there was not any response from billing, perhaps their 120 support staff all gone on strike? Luckily Webafrica was my Netflix account so no loss to change service providers
SUPPORT TICKET 865677:
READ THE SERVICE DETAILS - IT SAYS CLEARLY R109.00 FOR 100 GB. TOO DIFFICULT TO UNDERSTAND?
IF YOU CAN’T UNDERSTAND THE DIFFERENCE BETWEEN R109 AND R209 PLEASE ASK SOMEONE WHO CAN TO EXPLAIN IT TO YOU.
EITHER YOU SEND A CORRECT INVOICE FOR R109 AND YOU WILL GET PAID OR CANCEL THE SERVICE, YOUR CHOICE.
I asked for my service to be increased to 200TB as we had family staying with us who lived on the ‘net and after they left, in August I decreased it to 100TB again. September had the correct amount of R109 but in October my account went up to R209 yet the service details for my account says 100TB for R109.
I created a support ticket with billing to query the amount and said that I will be paying by EFT as soon as I receive the invoice for the correct amount as I have cancelled the credit card used for bill payments, one of a small number of companies that had my card details either sold it or got hacked..........thats why I have easily cancelled credit cards with low limits.
No feedback from Webafrica apart from emails to say that my credit card payment did not go through and on the 4 October I created another support ticket with billing to query the amount as I have had no response from them. On the 15 October I created the below support ticket trying to find someone alive at their office as there was not any response from billing, perhaps their 120 support staff all gone on strike? Luckily Webafrica was my Netflix account so no loss to change service providers
SUPPORT TICKET 865677:
READ THE SERVICE DETAILS - IT SAYS CLEARLY R109.00 FOR 100 GB. TOO DIFFICULT TO UNDERSTAND?
IF YOU CAN’T UNDERSTAND THE DIFFERENCE BETWEEN R109 AND R209 PLEASE ASK SOMEONE WHO CAN TO EXPLAIN IT TO YOU.
EITHER YOU SEND A CORRECT INVOICE FOR R109 AND YOU WILL GET PAID OR CANCEL THE SERVICE, YOUR CHOICE.
