Webafrica slow

No official reported issues this side guys, but there is also a thread on our forums.
Network maintenance was run last night, and reports are coming up this morning. Hhhhmm, think there's a trend here.

Lemme run down to the Networking and DSL guys to see whats happening. Will post up some feedback as soon as I have any relevant info :)
To get some data, please run a tracert to the following sites:

webafrica.co.za
mybroadband.co.za
cnn.com

Post up the results here for the guys that are having issues so we can spot a possible issue somewhere.
 
Last edited:
Strange, its only slow on personal my titan account, the works titan account is fine.?!
 
>tracert webafrica.co.za

Tracing route to webafrica.co.za [196.220.58.66]
over a maximum of 30 hops:

1 * * * Request timed out.
2 10 ms 10 ms 10 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
3 11 ms 11 ms 11 ms fe0.er1.gw.cpt.za.wadns.net [41.185.0.4]
4 11 ms 11 ms 11 ms wa-acc1.wadns.net [196.220.39.253]
5 12 ms 11 ms 12 ms 196.220.58.66

Trace complete.


>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 * * * Request timed out.
2 11 ms 11 ms 10 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
3 11 ms 11 ms 11 ms 41.185.0.254
4 12 ms 10 ms 11 ms wbs-ip-hsll-1-vl102.telkom-ipnet.co.za [196.220.
59.230]
5 11 ms 12 ms 11 ms 196.43.11.234
6 12 ms 12 ms 11 ms 196.43.25.206
7 13 ms 12 ms 13 ms 196.7.8.206
8 32 ms 32 ms 33 ms 196.30.1.21
9 34 ms 35 ms 34 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
10 33 ms 34 ms 32 ms core-router1.jnb1.host-h.net [196.30.213.109]
11 36 ms 35 ms 36 ms 41.72.136.53
12 35 ms 33 ms 33 ms mybroadband.co.za [41.203.21.137]

Trace complete.



>tracert cnn.com

Tracing route to cnn.com [157.166.255.19]
over a maximum of 30 hops:

1 * * * Request timed out.
2 77 ms 20 ms 10 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
3 18 ms 10 ms 10 ms 41.185.0.254
4 12 ms 11 ms 38 ms 41.66.150.177
5 169 ms 163 ms 163 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
6 163 ms 162 ms 162 ms vl467.mpd01.lon01.atlas.cogentco.com [149.6.146.
157]
7 163 ms 163 ms 163 ms te3-1.mpd02.lon01.atlas.cogentco.com [130.117.2.
26]
8 243 ms 243 ms 243 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
4.189]
9 238 ms 239 ms 239 ms te0-5-0-3.mpd21.jfk02.atlas.cogentco.com [154.54
.44.17]
10 245 ms 245 ms 245 ms te0-1-0-4.mpd21.dca01.atlas.cogentco.com [154.54
.2.66]
11 253 ms 249 ms 249 ms te0-3-0-1.mpd21.iad02.atlas.cogentco.com [154.54
.41.242]
12 245 ms 264 ms 246 ms 206.111.0.229.ptr.us.xo.net [206.111.0.229]
13 251 ms 251 ms 250 ms 207.88.14.162.ptr.us.xo.net [207.88.14.162]
14 263 ms 263 ms 264 ms ae0d0.mcr2.smyrna-ga.us.xo.net [216.156.0.70]
15 347 ms 268 ms 263 ms ae1d0.mcr1.smyrna-ga.us.xo.net [216.156.1.33]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Unusably slow here. Traceroute to WA and CNN bombs out, mybb gets through after 13 hops.

gmail times out but I can sort of use google. I did put a support ticket in, but can't read mail to see what pearls of wisdom come forth (and I can't get into the support app anymore to check there).
 
Last edited:
I phone them and the lady said they are having international connection problems and that someone is working on it. I still stayed on the line, cause the website says all is fine: http://www.webafrica.co.za/status/

The guy that answered said that the website will be updated now. :erm:
 
Morning guys

The issue seems to be isolated to international browsing. We've also had a couple of reports re Google services. It could also be related to maintenance performed last night, although nothing is 100% confirmed at this stage.

Our Network guys are looking into it now- will have more details as soon as possible :)
Please send your details to [email protected] if you're having issues this morning.
  • Client code
  • DSL username
  • Tracerts to CNN.com and webafrica.co.za
 
Last edited:
SharkBait said:
I phone them and the lady said they are having international connection problems and that someone is working on it. I still stayed on the line, cause the website says all is fine: http://www.webafrica.co.za/status/

The guy that answered said that the website will be updated now. :erm:
Click to expand...

Yup, working on getting it updated for you guys now.
In the mean time, have a look at Jena's response http://mybroadband.co.za/vb/showthread.php/334324-Webafrica-slow?p=6113724&viewfull=1#post6113724
 
It's more than international. It took forever to logon here. News24 the same. email is virtually at a standstill.
 
Durban....

www.webafrica.co.za takes a minute to load

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Himthatdo>tracert webafrica.co.za

Tracing route to webafrica.co.za [196.220.58.66]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms BEZEQ [10.0.0.2]
2 11 ms 11 ms 11 ms nngy-ip-bb-1.ipnet.wa.co.za [41.185.94.1]
3 34 ms 34 ms 38 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 35 ms 34 ms 34 ms fe0.er2.gw.cpt.za.wadns.net [41.185.0.5]
5 36 ms 36 ms 35 ms wa-acc1.wadns.net [196.220.39.253]
6 35 ms 36 ms 35 ms 196.220.58.66

Trace complete.

C:\Users\Himthatdo>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BEZEQ [10.0.0.2]
2 12 ms 11 ms 11 ms nngy-ip-bb-1.ipnet.wa.co.za [41.185.94.1]
3 36 ms 36 ms 35 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 38 ms 37 ms 38 ms 41.185.0.254
5 37 ms 36 ms 35 ms wbs-ip-hsll-1-vl101.telkom-ipnet.co.za [196.220.
59.226]
6 38 ms 38 ms 38 ms 196.43.11.234
7 37 ms 36 ms 36 ms 196.43.25.206
8 47 ms 39 ms 39 ms 196.7.8.206
9 61 ms 60 ms 60 ms 196.30.1.21
10 60 ms 59 ms 60 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
11 57 ms 57 ms 57 ms core-router1.jnb1.host-h.net [196.30.213.109]
12 60 ms 57 ms 58 ms 41.72.136.53
13 58 ms 57 ms 59 ms mybroadband.co.za [41.203.21.137]

Trace complete.

C:\Users\Himthatdo>tracert cnn.com

Tracing route to cnn.com [157.166.224.26]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms BEZEQ [10.0.0.2]
2 11 ms 12 ms 11 ms nngy-ip-bb-1.ipnet.wa.co.za [41.185.94.1]
3 36 ms 37 ms 37 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 37 ms 37 ms 37 ms 41.185.0.254
5 51 ms 37 ms 37 ms 41.66.150.41
6 191 ms 189 ms 189 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
7 189 ms 188 ms 191 ms vl467.mpd01.lon01.atlas.cogentco.com [149.6.146.
157]
8 189 ms 188 ms 188 ms te3-1.mpd02.lon01.atlas.cogentco.com [130.117.2.
26]
9 269 ms 269 ms 269 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
4.189]
10 268 ms 269 ms 268 ms te0-1-0-1.mpd21.jfk02.atlas.cogentco.com [154.54
.44.5]
11 273 ms 273 ms 273 ms te0-2-0-7.mpd21.dca01.atlas.cogentco.com [154.54
.41.17]
12 274 ms 276 ms 275 ms te0-0-0-1.mpd21.iad02.atlas.cogentco.com [154.54
.24.98]
13 275 ms 276 ms 276 ms 206.111.0.229.ptr.us.xo.net [206.111.0.229]
14 278 ms 276 ms 277 ms 207.88.14.162.ptr.us.xo.net [207.88.14.162]
15 290 ms 290 ms 289 ms ae1d0.cir1.atlanta6-ga.us.xo.net [207.88.13.161]

16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * ^C
C:\Users\Himthatdo>
 
Not slow here, completely dead.
cannot ping, seems the nameservers cannot be reached.

Posted using an IS based account.
 
Any update on this? What if you use different DNS servers, or is the problem not DNS related?

My RedAfrica account seems fine, but have people with Prepaid accounts having similar issues. They are on Gmail, so can't mail support.
 
We'll have the status page updated shortly.
Our networking guys are still looking for a resolution on the network. At this stage, there are unconfirmed reports of intermittent connectivity and slow browsing or a possible issue with our upstream provider.

As soon as information becomes available to me I'll pass it on.

I'm also keeping guys updated on our forums
http://forums.webafrica.co.za/showt...nal-Connectivity?p=42459&viewfull=1#post42459
 
Our engineers are requesting the following information to be sent into [email protected] to help us isolate the problems.

  • Top 3 affected websites
  • Traceroutes for those affected web sites
  • Whether or not DNS servers are being specified or not
  • Speed test results to London as well as to Web Africa's Newlands/Cape Town Speedtest server
Click to expand...
 
BigAl-sa said:
Agree, it's not only international. Can't even load WA's status page anymore...
Click to expand...

True, experiencing the same problems. (Thinking the so-called maintenance done last night caused all this...)
 
CrAzYLeGs69 said:
True, experiencing the same problems. (Thinking the so-called maintenance done last night caused all this...)
Click to expand...

The maintenance that was run last night has already been looked into :) Was one of the first options that we looked at that could have been causing the issues.
 
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