WebAfrica suck at supporting their services

Hellhound105

Expert Member
Joined
Jun 5, 2018
Messages
2,507
To be more exact their voice section. VOIP. You have to keep following up as they struggle to get back to you.
And not to mention if you dont follow up for a few days they just close tickets.

Would not recommend them at this stage.
 

Hellhound105

Expert Member
Joined
Jun 5, 2018
Messages
2,507
Just logged the same call 15 times.

Got a reply from them. "There is a fault on the account and the issue will be fixed by COB".

Sent an email back and got a reply the ticket has been closed. Same as the ticket I logged previously.

I`m stuck with this ISP but you can make a better choice than me.
 

Flamer283

Well-Known Member
Joined
Aug 28, 2014
Messages
232
Same I just want to get away from Webafrica. After months of tickets being closed with no response, making me really frustrated.
 

Hellhound105

Expert Member
Joined
Jun 5, 2018
Messages
2,507
Same I just want to get away from Webafrica. After months of tickets being closed with no response, making me really frustrated.
COB came and went. Issue is still there. So when I`m going to respond to the ticket its closed.

Should have seen this coming. Each time I logged a ticket I had to follow up first before getting a response.
 
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