Webafrica ticket error and not replying to support email

[kitkat+]

hello WA

I am not able to create a ticket online, see this error below and my email to you remains unanswered.



Thanks
Kitty

 

[animehero]

You might want to try sending WebAfrica Helper a PM

https://mybroadband.co.za/vb/member.php/184018-WebAfrica-Helper

 

[animehero]

You might want to try sending WebAfrica Helper a PM

https://mybroadband.co.za/vb/member.php/184018-WebAfrica-Helper

 

[WebAfrica Helper]

Hello All

This serves as confirmation of receipt of your the DM - will respond to this thread the moment the developers come back - they are testing this as we speak - will revert back on this thread shortly

Thanks a million for this

 

[WebAfrica Helper]

You might want to try sending WebAfrica Helper a PM

https://mybroadband.co.za/vb/member.php/184018-WebAfrica-Helper

Please DM us your customer code

 

[WebAfrica Helper]

Please test ticket system - we have reports of restore

 

[BCR]

Web Africa: "Warning! We are unable to validate the address"

hello WA ... my email to you remains unanswered.

@WebAfrica Helper - don't know when you're returning to the forum as don't see any activity since the 29/12/2017. When you do, I'd like you to follow-up as to why a ticket I created also on the 28/12/2017 (but in the morning), has been totally ignored by your so-called "Support" department?

Reason for the ticket was prompted by the message I received when logging onto my WA profile, namely:
"Warning! We are unable to validate the address". I tried going through the steps, but your system failed to validate, so I sent a copy of my SA ID, and 2 FICA docs for approval.

When the ticket I created (the details of which I'll send by DM) received absolutely no response , I then e-mailed the details to both your Support and Sales addresses, and have subsequently had no response other than your automated ones which are just about meaningless.

As I realise it's been the end of one year transitioning into the start of another, I've waited until now to post, but would think that by the 5th Jan. there'd be some sort of feedback from someone. Well, now waiting for yours here on MyBB ...

PM sent a 10h16am.

 

[supersunbird]

Please DM us your customer code

WebAfrica Helper, use your brain, they were telling the OP what to do, not asking you for support... or what, you want to send them a reward for helping the person?

 

[Desig]

Welcome to my world! I think the support person 'assisting' me is getting frustrated and confused even. Asked me what the problem is after a month of emails back and forth wtf! I also sent a DM to WebAfrica helper and.. No reply. Off to Twitter I go, seems to be the only way to get them to respond

 

[WebAfrica Helper]

@WebAfrica Helper - don't know when you're returning to the forum as don't see any activity since the 29/12/2017. When you do, I'd like you to follow-up as to why a ticket I created also on the 28/12/2017 (but in the morning), has been totally ignored by your so-called "Support" department?

Reason for the ticket was prompted by the message I received when logging onto my WA profile, namely:
"Warning! We are unable to validate the address". I tried going through the steps, but your system failed to validate, so I sent a copy of my SA ID, and 2 FICA docs for approval.

When the ticket I created (the details of which I'll send by DM) received absolutely no response , I then e-mailed the details to both your Support and Sales addresses, and have subsequently had no response other than your automated ones which are just about meaningless.

As I realise it's been the end of one year transitioning into the start of another, I've waited until now to post, but would think that by the 5th Jan. there'd be some sort of feedback from someone. Well, now waiting for yours here on MyBB ...

PM sent a 10h16am.

Morning

Will respond to your DM shortly - thank you for your efforts

 

[WebAfrica Helper]

Welcome to my world! I think the support person 'assisting' me is getting frustrated and confused even. Asked me what the problem is after a month of emails back and forth wtf! I also sent a DM to WebAfrica helper and.. No reply. Off to Twitter I go, seems to be the only way to get them to respond

There was someone else on these forums - i am back (Rafeeqah) - i have responded to your DM - again thanks to all for your efforts time and patience - please DM us now for any required help

Im on standby for your support

 

[WebAfrica Helper]

Good Morning All

Season greetings - Trust you all enjoyed the holiday

This is a formal apology for any delayed response - I am here now and ready to help ;-)

 

[BCR]

Morning

Will respond to your DM shortly - thank you for your efforts

Thanks - have sent you by PM (hopefully even more) info. (than) required :
1.) Web Africa client code
2.) Contact details - both email address & cell no.
3.) current account type
4.) ADSL username.

Presumably can now be resolved?

EDIT: if that ticket no. has been lost in your system (owing to your website's tech difficulties at the time), along with my ID & supporting docs., then I can create another ticket & incl them again, if required. Please advise if this is the case ...

 

[BCR]

The account Home: 1GB + 1GB - ..... @dslserv.co.za - FREE : Terminated
Please advise how we are able to help with this - pardon my confusion

Have since responded to this via PM.
Doesn't surprise me that it happened, though.

 

[WebAfrica Helper]

@WebAfrica Helper - don't know when you're returning to the forum as don't see any activity since the 29/12/2017. When you do, I'd like you to follow-up as to why a ticket I created also on the 28/12/2017 (but in the morning), has been totally ignored by your so-called "Support" department?

Reason for the ticket was prompted by the message I received when logging onto my WA profile, namely:
"Warning! We are unable to validate the address". I tried going through the steps, but your system failed to validate, so I sent a copy of my SA ID, and 2 FICA docs for approval.

When the ticket I created (the details of which I'll send by DM) received absolutely no response , I then e-mailed the details to both your Support and Sales addresses, and have subsequently had no response other than your automated ones which are just about meaningless.

As I realise it's been the end of one year transitioning into the start of another, I've waited until now to post, but would think that by the 5th Jan. there'd be some sort of feedback from someone. Well, now waiting for yours here on MyBB ...

PM sent a 10h16am.

Provided you with the required information as per ticket reference: #39338