WebAfrica / Vumatel outage

[KaMoS]

Our internet went down at 10pm last night. It's been 12 hours without internet. I've been waiting for a response on the chat bot for over an hour. WebAfrica has posted a message saying it's Vumatel in Gauteng.

No other ISPs are reporting issues, so it seems to be a problem between WebAfrica and Vumatel.

 

[My_King]

I am on kekafrica and vuma.

No issues yet if that helps.

Have you tried restarting equipment?

 

[KaMoS]

I am on kekafrica and vuma.

No issues yet if that helps.

Have you tried restarting equipment?

Yes. I've been through the troubleshooting bot on Whatsapp before I tried to contact support.

 

[My_King]

Yes. I've been through the troubleshooting bot on Whatsapp before I tried to contact support.

Maybe an outage in your specific area

 

[KaMoS]

Maybe an outage in your specific area

Yeah, but my neighbours who are with other ISPs on the same Vumatel line are fine

 

[KaMoS]

The Issue has been resolved.